Cloud Product Specialist

Time dotCom Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading tech company in Kuala Lumpur is seeking a Product Manager for Cloud Services. You will focus on improving existing products to boost sales and gather customer feedback while collaborating with engineering, sales, marketing, and customer service teams. The ideal candidate has a degree in Business Administration or Computer Science, with 3-5 years of experience in Product Management or Cloud Solutions. A flexible, cool work environment with emphasis on work-life balance and growth opportunities is offered.

Benefits

Flexible working hours

Indoor slide and cafe

Free car park

Health and wellness benefits

Qualifications

• Minimum 3-5 years of experience in Product Management, Cloud Solution, or IT infrastructure management.
• Understands market sentiments of cloud services and competition.
• Ability to correlate data into actionable insights.

Responsibilities

• Manage product improvement activities and sales performance evaluation.
• Gather product feedback and collaborate with stakeholders.
• Lead certification activities for cloud products.

Skills

Product analysis

Stakeholder engagement

Cloud knowledge

Data analysis

Education

Diploma or Degree in Business Administration/Computer Science

Job description

This position reports to Head, Cloud Product

Job Overview

The person is responsible for post product improvement to increase sales for existing products where the performance of initial launched products will be evaluated and improved. This includes gathering product feedback and work closely with engineering, sales, commercial, marketing, customer service and other relevant support team to ensure revenue and customer satisfaction goals and product sales improvement are met. The role also includes leading the certification activities for cloud services in ensuring that the cloud services provided are delivered in accordance to the market best practices.

Work Life

• Outstanding needs in product analysis, positioning and review
• Engagement with internal stakeholders to obtain data to produce meaningful insights on existing customer behaviour and influence future new product development
• Existing Product improvement through customer feedback and identifying the key action items to cease, maintain or improve existing actions that leads to a better product.
• Execution of business cases pertaining to product enhancement or improvement
• Enablement to internal/external stakeholder on product updates and enhancements.
• Lead and coordinate Certification activities within the organization for Cloud Product
• External dealings with business partners, vendors and strategic partners and customers

Requirements

• A Minimum Diploma or Degree in Business Administration/ Computer Science or equivalent.
• Minimum 3~5 years of experience in Product Management, Cloud Solution or IT infra management
• Understand the needs on business segments and sensitive to technology trend, particularly to cloud
• Understands the market sentiments of cloud with other providers which includes (but not restricted to) pricing model, service model and solution direction
• Build and maintain good rapport and relationships with internal and external stakeholders
• Knowledge of marketing procedures, computer product technology (hardware, software, and network) and sales cycles is required
• Ability to analyse data collected from different stakeholders and correlate it into meaningful information that will provide the business with improvement and excellence

What you get

• Cool and innovative work environment
• Work-life balance and our working hours are flexible
• We are too cool for ties. Smart casual is our game!
• We care about you and your family’s health and wellbeing
• Learning and growth opportunity
• We have an indoor slide and a cafe! How fun is that?!
• Free car park within the company compound

*Only shortlisted candidates will be notified. So, make your CV as fun and interesting as possible!