Cloud Operations Engineer

Sitecore; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading digital experience software firm in Kuala Lumpur seeks a Cloud Operations Engineer to support global customers using cloud services. In this role, you will monitor service health, respond to outages, and work with engineering teams. Ideal candidates should have about 1 year of experience or be fresh graduates, possess engineering knowledge, excellent English skills, and a customer focus. This position involves a 24/7 operational duty providing critical support.

Qualifications

• Typically required 1 year experience in a support role or technical area.
• In-depth knowledge of network structure, web application architectures.
• Self-starter excited about technology with strong customer focus.

Responsibilities

• Monitor health of all Cloud services and ensure support activities.
• Proactively respond to outage or service level downgrade scenarios.
• Interact with cloud technologists globally to resolve customer issues.

Skills

Customer focus

Troubleshooting skills

Logical thinking

Multi-tasking skills

Excellent communication in English

Education

College degree in Engineering or equivalent experience

Tools

Azure

AWS

TeamCity

Jenkins

Job description

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

About the Role / The Opportunity:

As a Cloud Operations Engineer in our Cloud Operations team, you will assist our global list of companies using Cloud services and features to run mission-critical applications. You will work directly with the engineering teams to assist customers making use of the many capabilities. You will also work directly with customers to provide the world class support that drives customer success.

What You’ll Do:

• Learn the ground-breaking cloud technologies that power Cloud
• Monitor health of all Cloud services and ensure support activities are completed within predefined SLAs
• Proactively respond to outage or service level downgrade scenarios
• Interact with cloud and technologists around the world and resolve customer issues

What You Need to Succeed

• Typically required 1 year experience in a support role or another technical area such as DevOps engineering or SRE. Fresh Graduate are encouraged to apply.
• In-depth knowledge of network structure, web application architectures, micro-services and related technologies
• Self-starter who is excited about technology with strong customer focus, troubleshooting & multi-tasking skills
• Excellent problem solving and logical thinking skills
• Excellent English verbal and written communication skills
• College degree in Engineering or equivalent experience
• The role requires delivering operational duties via a 24 x 7 shift operation

Additional Skills That Could Set You Apart:

• Experience troubleshooting applications and infrastructure in an enterprise environment
• Relevant Microsoft certifications (such as MCSE or MCSM)
• Solid knowledge cloud services such as Azure, AWS and container virtualization
• Hands‑on experience with Continuous Deployment practices, TeamCity or Jenkins tools
• Experience working in large enterprise environments

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

How We Hire:

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational‑style interview where we get to learn more about you.