Junior Cloud Engineer

Singtel; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading telecommunications company is looking for a Junior Cloud Engineer to support the operation and maintenance of cloud infrastructure. This role involves participating in 24x7 on-call support for incidents, monitoring cloud services, and executing operational tasks. Ideal candidates should possess a degree in IT or related fields and have a basic understanding of cloud platforms. Fresh graduates with strong knowledge of cloud technologies are highly encouraged to apply.

Qualifications

• Basic understanding of cloud platforms like AWS, Azure, or GCP.
• Knowledge in IaC tools such as Terraform or CloudFormation.
• Willingness to work standby or shifts.

Responsibilities

• Monitor cloud infrastructure to ensure availability and performance.
• Participate in 24x7 on-call rotations to respond to incidents.
• Support incident resolution and participate in post-incident reviews.

Skills

Basic understanding of Cloud platforms (AWS, Azure, or GCP)

Knowledge in IaC tools such as Terraform, Bicep, and CloudFormation

Knowledge in operating and managing multi-cloud platforms

Willingness to work on standby or shift-based operations

Education

Diploma or Bachelor’s degree in IT, Computer Science, Engineering

Job description

Be a part of something BIG!

We are seeking a highly skilled and detail-driven Cloud Engineer (Junior) to support the day-to-day operation, monitoring, and maintenance of cloud infrastructure platforms that underpin telco-grade digital services. The role includes participation in a 24x7 on-call rotation, responding to incidents, executing operational procedures, and supporting service recovery under guidance from senior engineers.

Make an Impact by:

Cloud Operations & Monitoring

• Monitor cloud infrastructure and services to ensure availability, performance, and stability.
• Respond to system alerts and events in accordance with defined on-call procedures.
• Perform initial fault isolation and triage during incidents.

On-Call & Incident Support

• Participate in scheduled on-call rotations, including after-hours support as required.
• Acknowledge on-call alerts within defined SLAs and follow escalation paths.
• Execute recovery actions based on approved runbooks and SOPs.
• Provide timely and accurate incident updates to stakeholders.

Incident & Problem Management

• Support incident resolution in line with ITSM processes.
• Accurately log, update, and close incidents in ITSM systems.
• Participate in post-incident reviews and learning activities.

Platform Maintenance

• Perform routine operational tasks such as patching, access reviews, and configuration updates.
• Support backup, restore, and disaster recovery drills.
• Assist with environment provisioning using established automation.

Collaboration & Learning

• Work closely with senior cloud engineers, NOC, and application support teams.
• Maintain operational documentation and runbooks.
• Continuously build cloud and telco operational knowledge.

Alerts & Diagnosis

• Handling alerts and incidents affecting customer-facing telco services.
• Diagnosing issues in distributed cloud environments under time pressure.
• Operating within strict change, security, and compliance controls.

Decision-Making

• Execute predefined on-call procedures and runbooks.
• Perform initial troubleshooting and recommend escalation.
• Take recovery actions within approved operational boundaries.

Skills for Success:

• Diploma or Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
• Basic understanding of Cloud platforms (AWS, Azure, or GCP).
• Knowledge in IaC tools such as Terraform, Bicep, and CloudFormation to standardize configuration of Cloud resources.
• Knowledge in operating and managing multi-cloud platforms across AWS and Azure.
• Willingness to work on standby or shift-based operations.
• Fresh graduates with strong knowledge or hands-on experience with Cloud are highly encouraged to apply

Your career growth starts here. Apply Now!