CLINIC RECEPTIONIST, CUSTOMER CARE & EXPERIENCE

KPJ Selangor Specialist Hospital; Malaysia; On-site; MYR 28,000 - 47,000; Full time

Job summary

KPJ Selangor Specialist Hospital in Malaysia is seeking a diligent Receptionist/Administrative Support to manage patient registration, appointments and clinic operations while delivering excellent customer service. You will follow hospital policies, assist doctors, ensure accurate registrations, maintain confidentiality of medical records, and help coordinate referrals and pre-admission handovers.

Strong communication in English and Bahasa Malaysia is essential, with willingness to work on

Qualifications

• Minimum in Sijil Pelajaran Malaysia (SPM) or equivalent qualification.
• Proficiency in spoken English and Bahasa Malaysia.

Responsibilities

• Handle patient reception and registration.
• Assist doctors during examinations when needed.
• Encourage patients to book appointments via KPJ Cares Apps.
• Maintain confidentiality of medical records and transactions.
• Ensure smooth clinic flow and accurate pre-admission handover processes.
• Coordinate with doctors, consultants and other staff to meet patient needs.
• Follow hospital policies and procedures for medical records and MC issuance.
• Manage referrals and appointments via EncoreMed and KPJ e-referral portals.

Skills

Customer service

Telephone etiquette

English speaking

Bahasa Malaysia

Education

SPM or equivalent

Job description

GENERAL DESCRIPTION

To provide professional reception and administrative support by managing patient registration, appointmentand clinic operations while delivering excellent customer service as well as ensuring compliance with hospital policies.

JOBDESCRIPTION

• To follow all rules and regulations of KPJ Perlis Specialist Hospital (Medical Record/ PatientService policy & procedures)

• Cordially receive all patients with or without appointment.

• Toassista doctor during examination especially male doctor and female patient.

• Prepare to mobilize toassistany clinics due tothe anyunavailable Consultant Receptionist.

• Aware ofdoctorsoncalllist.

• To ensure the registration is made accurately.

• Strictlymaintainthe confidentiality and safety of the patientmedicalrecordat alltimein the clinic,hospitaland any place thatnecessary.

• All transactions to or from their respective station must be documented and must notexposetopublic.

• To ensure the smooth flowof the clinic and apply the best clinic management at all the time

• Attendto the needs of patients andconsultant. Explanation is highlyneededespecially for the new patient.

• Explain clearly to the patient about all requirements before and after treatment as well as the charges.

• To ensure all cases arechargeand key-inrespectively.

• All patientswithguaranteeletter or medical card should be coordinated correctly beforeexecuteany treatment

• To strictly follow the rules and regulationsof Medical Certificate(MC)issuance.

• To carry out any other function/administrative tasks as delegated bysuperior.

• To activelyparticipatein the implementation and promotion of new services and initiatives to enhance patient experience and service delivery.

• Encourage patients to bookappointmentthrough KPJ Cares Apps.

• To ensurepatientisregister in EncoreMed system.

• To do daily checkingin KPJe-referralportal,monitorpending referral andcontact patientregardingtheir appointment with the consultant.

• Tofollowuppatientappointmentone day in advance.

• To ensure a smooth and efficient pre-admission handover process

JOB REQUIREMENTS :

Education:

• Minimum in Sijil Pelajaran Malaysia (SPM) or equivalent qualification.

• Proficiencyin spoken English and Bahasa Malaysia.

Knowledge and Experiences:

• Haveexperience working inhospitalsetting is an advantage.

Core Skills:

• Good commandof andspoken English and Bahasa Malaysia.

• Willing to work on scheduled hours,shift, weekends, publicholidayandemergencyifnecessarily.

• Strong telephone etiquette and customer service skills.

Personal attributes

• Polite, patient, and courteous with a service-oriented attitude.

• Demonstrate empathy,professionalismand integrity to uphold the hospital’s image.

• Strong interpersonal and communication skills, and highly motivated for continuous improvement.