Client Support Team Leader (E-commerce Operations)

CHANEL; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury brand is seeking a Client Support Team Lead for their e-commerce operations in Shah Alam, Malaysia. In this role, you will lead and manage a high-performing Client Support Admin team, ensuring timely and accurate order fulfillment while collaborating with multiple stakeholders. Ideal candidates will have 2-3 years of experience in inventory control and possess strong leadership skills. Join us to help enhance customer satisfaction and operational excellence.

Qualifications

• 2–3 years of experience in inventory control with supervisory responsibilities.
• Proficiency in English and Bahasa Malaysia; Mandarin as a plus.
• Technical aptitude for system improvements.

Responsibilities

• Lead, train, and manage the Client Support Admin team.
• Coordinate order fulfillment from picking to delivery.
• Oversee daily inventory management for accuracy.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Inventory control

Education

Diploma in Operations Management or related discipline

Job description

Overview

Client Support Team Lead (E-commerce Operations): As the Client Support Admin Lead, you will oversee the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment process from order receipt to delivery. You will be the key liaison between the e-business and product teams, warehouse operations, and last-mile logistics partners, driving operational excellence and customer satisfaction for the FBP Division.

Responsibilities

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.
• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.
• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.
• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.
• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.
• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.

You Are Energized By

• Leading and developing a team within a dynamic, fast-paced e-commerce environment.
• Managing complex order lifecycles and resolving operational challenges.
• Driving accuracy and efficiency in inventory control and daily fulfillment operations.
• Collaborating with multiple teams to improve processes and customer experience.

What You Can Bring To The Team

• 2–3 years of experience in inventory control with supervisory responsibilities.
• A Diploma in Operations Management, Supply Chain, or related business discipline.
• Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.
• Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.
• Technical aptitude to support system improvements and collaborate on process enhancements.

At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.