Client Success Architect – Retention & Growth (Hybrid)

EPS Consultants; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is seeking a Client Success Executive. This role focuses on managing client relationships, ensuring satisfaction, and maximizing adoption of products. You will collaborate with various teams to provide exceptional service, analyze success metrics, and identify growth opportunities. The ideal candidate has 2-4 years of experience in client success, with strong communication skills and a proactive attitude. Benefits include a hybrid work model, health insurance, and performance bonuses.

Benefits

Hybrid working model

Health insurance

Professional development opportunities

Performance bonus

Qualifications

• 2-4 years of experience in client success within SAAS, HRMS, IT, or technology companies.

Responsibilities

• Support the overall relationship with a portfolio of clients, ensuring high customer satisfaction.
• Liaise with internal stakeholders to enhance client delivery experience.
• Communicate effectively with management to understand customer needs.
• Maintain success metrics and optimize internal processes.
• Prepare client reports and internal management reviews.
• Recommend initiatives for increasing customer lifetime value.
• Prepare activation collaterals for smooth client onboarding.
• Support marketing activities like coordinating events.

Skills

Clear communication skills

Proactive attitude

Team player

Creativity and problem-solving skills

Interest in technology and innovation

Resourceful and determined mindset

Job description

A leading consultancy firm in Kuala Lumpur is seeking a Client Success Executive. This role focuses on managing client relationships, ensuring satisfaction, and maximizing adoption of products. You will collaborate with various teams to provide exceptional service, analyze success metrics, and identify growth opportunities. The ideal candidate has 2-4 years of experience in client success, with strong communication skills and a proactive attitude. Benefits include a hybrid work model, health insurance, and performance bonuses.