Client Success Architect | Remote (Malaysia)

First Advantage; Malaysia; Remote; MYR 35,000 - 45,000; Full time

Job summary

A leading global service company is seeking a Client Manager in Malaysia to enhance client relationships and ensure satisfaction. You'll provide vital support in contract management and engage with clients to understand their needs. The ideal candidate boasts strong communication skills in multiple languages and excellent planning abilities. Additionally, with a background of 3-4 years in a similar role, this individual will thrive in a fast-paced environment while working remotely. Join this dynamic team to make a difference!

Qualifications

• Minimum of 3–4 years working experience.
• Client management experience is an advantage.
• Ability to work independently and interact with management levels.

Responsibilities

• Build relationships with clients and act as their guide.
• Support clients in contract management and client retention.
• Manage client administration tasks and ensure data integrity.
• Monitor account trends and provide pro-active notifications.
• Support special projects such as platform migrations.

Skills

Strong communication skills in English, Cantonese and Mandarin

Strong analytical and interpersonal skills

Good business acumen

Planning and organizational skills

Presentation skills

Education

Bachelor’s Degree or higher

Tools

MS Office (Excel, PowerPoint, MS Outlook)

Job description

A leading global service company is seeking a Client Manager in Malaysia to enhance client relationships and ensure satisfaction. You'll provide vital support in contract management and engage with clients to understand their needs. The ideal candidate boasts strong communication skills in multiple languages and excellent planning abilities. Additionally, with a background of 3-4 years in a similar role, this individual will thrive in a fast-paced environment while working remotely. Join this dynamic team to make a difference!