Client Services Manager (Commercial Fit Out Projects)

Cushman & Wakefield; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading real estate services firm in Kuala Lumpur is seeking a Client Services Manager for commercial fit-out projects. This role involves developing business strategies, managing client relationships, conducting market research, and ensuring successful deliveries in line with client expectations. Candidates should have at least 2 years of experience in sales or business development, particularly in commercial fit-out or hospitality. Excellent communication and interpersonal skills are essential. The position offers an opportunity to work closely with diverse stakeholders and contribute to client satisfaction.

Qualifications

• Minimum 2 years experience in a Sales, Client Services or Business Development capacity.
• Experience in commercial fit-out, real estate or hospitality industry is strongly preferred.
• Capable of building and maintaining long-term client relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and execute business development strategies focused on commercial fit-out projects.
• Identify new market segments and client opportunities.
• Conduct market research to stay ahead of industry trends.
• Build and maintain strong relationships with various stakeholders.
• Lead client meetings and negotiations.
• Ensure high levels of client satisfaction.
• Collaborate with design and project teams.
• Prepare and manage tender submissions and RFPs.
• Track and report on sales pipeline and performance metrics.
• Work closely with project teams to align with client expectations.

Skills

Client relationship management

Business development

Market research

Communication skills

Interpersonal skills

Job description

Job Title

Client Services Manager (Commercial Fit Out Projects)

Job Description Summary

Job Description

Key Responsibilities:

• Develop and execute business development strategies focused on commercial fit-out projects.
• Identify new market segments and client opportunities (corporate offices, retail, hospitality, etc.).
• Conduct market research to stay ahead of industry trends and competitor activities.
• Build and maintain strong relationships with developers, architects, consultants, and corporate clients.
• Lead client meetings, presentations, and negotiations to secure new contracts.
• Ensure high levels of client satisfaction and repeat business.
• Collaborate with design and project teams to create compelling proposals and quotations.
• Prepare and manage tender submissions and RFPs.
• Track and report on sales pipeline, forecasts, and performance metrics.
• Work closely with project managers, designers, and procurement teams to ensure alignment with client expectations.
• Provide feedback to internal teams to improve service offerings and delivery.

Requirements:

• Minimum 2 years experience in a Sales, Client Services or Business Development capacity
• Experience in commercial fit out, real estate or hospitality industry is strongly preferred
• Capable of building and maintaining long-term client relationships
• Excellent communication and interpersonal skills.

INCO: “Cushman & Wakefield”