Client Services Manager - BPO

APAC Michael Page; Malaysia; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Client Manager in Malaysia. This role involves leading a team to deliver high-quality service to global clients in a BPO setting. Ideal candidates will have strong client management skills and experience in operations. The position offers competitive salary and opportunities for career growth in a structured environment.

Benefits

Competitive salary

Career growth opportunities

Structured work environment

Qualifications

• Experience working in a BPO or Shared Services environment.
• Proven background managing a team in an operations or service delivery capacity.
• Strong client management skills, especially in handling new clients or transitions.

Responsibilities

• Lead and develop a team to deliver high-quality service to global clients.
• Manage day-to-day operations and service delivery targets across finance pillars.
• Act as a key point of contact for clients, ensuring smooth onboarding.

Skills

Experience in BPO or Shared Services

Team management

Client management skills

Excellent communication

Adaptability

Job description

Michael Page is currently partnering with a well-established BPO to recruit an experienced Client Manager who has a strong background in Shared Services (SSC) or BPO environments. This is an exciting opportunity for someone who thrives in a fast-paced, and client-focused setting!

Client Details

Our client is a well-established Business Process Outsourcing (BPO) company based in Kuala Lumpur, known for delivering high-quality operational and customer support services to global clients across multiple industries. With a strong focus on Shared Services and end-to-end process excellence, they have built a reputation for reliability, innovation, and operational efficiency.

Description

Your job duties will include;

• Lead and develop a team to deliver consistent, high-quality service to global clients.
• Manage day-to-day operations, performance, and service delivery targets across all finance pillars - PTP, OTC and RTR
• Act as a key point of contact for new and existing clients, ensuring smooth onboarding and ongoing partnership success.
• Work closely with clients as a third-party service provider, building strong relationships and addressing service needs proactively.
• Collaborate cross-functionally to improve processes and enhance service excellence.

Profile

A successful BPO professional should have:

• Experience working in a BPO or Shared Services/SSC environment.
• Proven background managing a team in an operations or service delivery capacity.
• Strong client management skills, especially in handling new clients or transitions.
• Excellent communication, stakeholder engagement, and problem-solving abilities.
• Someone who is adaptable, service-driven, and comfortable working in a dynamic outsourced environment.

Job Offer

• Competitive salary
• Permanent position with career growth opportunities.
• Work in a professional and structured environment.

If you are excited about contributing to the Accounting & Finance department in the Business Services industry, apply now for this excellent BPO opportunity.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Georgina McEwen on [phone].