Client Services Consultant (Customer Support Executive)

Tomei Consolidated Berhad; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Staff Purchase

Sports Activities

Job summary

Tomei Consolidated Berhad in Kuala Lumpur is seeking a proactive customer service oriented professional to support retail operations, events, and safe deposit box services. You will handle inquiries, promote loyalty programs, and liaise with marketing and mall management to ensure smooth events.

The role requires strong communication in Bahasa Melayu and English, Mandarin a plus, and a fresh graduate-friendly environment.

Qualifications

• Bachelor degree or equivalent in Business Studies or Mass Communication.
• Excellent written and verbal communication in BM and English; Mandarin is a plus.
• Fresh graduates encouraged to apply.

Responsibilities

• Handle inbound calls and greet walk-in customers.
• Engage customers via email/WhatsApp for promotions and loyalty programs.
• Coordinate outlet enquiries and assist with events and booth logistics.
• Assist with safety deposit box operations and security procedures.
• Compile event reports and maintain records; travel on weekends/public holidays when required.

Skills

Customer service

Communication skills

Bilingual BM/English

Mandarin (advantage)

Education

Bachelor of Business Studies / Mass Communication or equivalent

Job description

1. Received inbound or perform outbound call to customer/ outlet operations related matters

Received calls and engage walk-in customers in a friendly and professional manner.

Engage customers via email and WhatsApp for promotions, event invitations, and loyalty programme initiatives. Maintain good relationship within the team and other departments.

Coordinate and provide support for outlet enquiries regarding Jewel Box and CES operational matters.

2. Event

Liaise with marketing department, mall management, and procurement for booth setup and logistics.

Approach & provide accurate product information and recommendations.

Compile all the report for record after event.

Reminder call to all those RSVP customers for Jewel Box appointment.

Assist outlet for customer turn up record / sales record / helping outlet attending customer during the event date.

Willing to travel and work on weekends and public holidays when required.

Assist in organizing and supporting HQ member events when required.

3. Safety Deposit Box Operations

Manage the operation and security of safe deposit box efficiently.

Enforce stringent security measures, including verifying customer identities, ensuring that only authorized. personnel access the vault area, and monitoring the premises for any potential security breaches.

Supervise and facilitate customer access to safe deposit boxes, ensuring all security protocols and procedures. are strictly followed during each transaction.

Ensure compliance with all regulations, company policies, and legal obligations related to safe deposit box. services, including handling unclaimed boxes or deceased customer protocols.

Assist clients with enquiries on safe deposit box services, rental agreements, and access procedures, and guide them through the rental process to ensure a smooth and properly handled transaction.

Inform customers about rental renewals, changes in policies, or other essential information related to their safe deposit box.

Maintain accurate records of safe deposit box rentals, customer details, and transaction logs. Conduct regular audits to ensure all records are accurate and up-to-date.

Monitor the condition of vaults and safe deposit boxes. Ensure all equipment is functioning properly and co-ordinate with maintenance teams for repairs or replacements as necessary.

Monitor and highlight potential operational risks, and recommend initiatives to improve processes, compliance, and overall service quality.

Requirement:

Bachelor of Business Studies / Mass Communication or equivalent.

Excellent written and verbal communication in Bahasa Melayu and English, knowing mandarin will be added advantage.

Good personality and customer service oriented.

Have experience in handle customer enquiry / feedback.

Fresh graduates are encouraged to apply.

Willing travel for work during weekend & public holiday (for events only)

Tomei Consolidated Berhad (692959-W) is an established jeweller since 1968 and is listed on Bursa Malaysia and since 2006. We are expertise in retail and manufacturing in gold and jewellery industry, has a current network of four retail brands - Tomei, Goldheart, Le Lumiere and De Beers with a total of more than 50 branches in Malaysia.

In Tomei, pioneering in product superiority and design creativity are our leads; making sustained efforts towards brand significance to gain customer’s trust are our priority; service excellence is our passion; and developing a progressive organization with dignity is our ultimate goal. We diligently live by our core values that are accountability, team work, integrity, and passion, in making our brand timeless and trusted.

With our current expansion, we are seeking for individual who is dynamic, result-oriented, proactive, has initiative, with good analytical and interpersonal skills to be part of our team.

Tomei Consolidated Berhad (692959-W) is an established jeweller since 1968 and is listed on Bursa Malaysia and since 2006. We are expertise in retail and manufacturing in gold and jewellery industry, has a current network of four retail brands - Tomei, Goldheart, Le Lumiere and De Beers with a total of more than 50 branches in Malaysia.

In Tomei, pioneering in product superiority and design creativity are our leads; making sustained efforts towards brand significance to gain customer’s trust are our priority; service excellence is our passion; and developing a progressive organization with dignity is our ultimate goal. We diligently live by our core values that are accountability, team work, integrity, and passion, in making our brand timeless and trusted.

With our current expansion, we are seeking for individual who is dynamic, result-oriented, proactive, has initiative, with good analytical and interpersonal skills to be part of our team.

Tomei Consolidated Berhad (692959-W) is an established jeweller since 1968 and is listed on Bursa Malaysia and since 2006. We are expertise in retail and manufacturing in gold and jewellery industry, has a current network of four retail brands - Tomei, Goldheart, Le Lumiere and De Beers with a total of more than 50 branches in Malaysia.

In Tomei, pioneering in product superiority and design creativity are our leads; making sustained efforts towards brand significance to gain customer’s trust are our priority; service excellence is our passion; and developing a progressive organization with dignity is our ultimate goal. We diligently live by our core values that are accountability, team work, integrity, and passion, in making our brand timeless and trusted.

With our current expansion, we are seeking for individual who is dynamic, result-oriented, proactive, has initiative, with good analytical and interpersonal skills to be part of our team.

Perks and benefits

• Medical Sports (e.g. Gym) Insurance Coverage
• Staff Purchase
• Sports Activit