Client Relations Officer

moomoo; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Client Engagement Specialist to enhance client relationships and drive sales growth. This role involves building trust with existing clients while proactively reaching out to potential clients to tailor investment solutions. You will collaborate with cross-functional teams to achieve sales targets and customize products based on market feedback. If you're self-motivated and thrive in a fast-paced environment, this is your chance to make a significant impact in the Malaysian stock market. Join a fun-loving and diverse team that values your contributions and offers a competitive compensation package.

Benefits

Competitive compensation & benefits

Business casual work attire

Fun loving work environment

Qualifications

• Bachelor’s degree in Business Management or related fields required.
• Experience in outbound sales or client relations preferred.

Responsibilities

• Build and nurture relationships with clients through regular communication.
• Implement strategies to increase sales and attract new clients.

Skills

Client Relationship Management

Sales Strategies

Market Analysis

Communication Skills

Negotiation Skills

Interpersonal Skills

Computer Literacy

Self-Motivation

Detail-Oriented

Education

Bachelor’s degree in Business Management/Administration

Bachelor’s degree in Finance

Bachelor’s degree in Economics

Job description

Client Engagement and Relationship Management

• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.

• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.

Sales & Business Development

• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.

• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.

Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.

• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.

Market Analysis and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).

• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.

Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.

Minimum Qualifications

• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.

• Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.

• Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.

• Language proficiency in English & Chinese.

• Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills.

• Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment.

Working Conditions

• 5 working days per week.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable).

• Fun loving and diverse work environment.

• Business casual work attire every day.

Please note that only short-listed candidates will be contacted. Thank you.