Client Operations Officer, Transfer Agency (12-months contract) M/F

CACEIS; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global asset servicing hub is seeking a Client Operations Officer in Putrajaya to ensure accurate execution of daily processes supporting fund distribution services. Responsibilities include managing registry functions and building productive relationships across teams. Ideal candidates should have strong communication and organization skills, with a Bachelor's degree or equivalent. This role offers opportunities for growth within a collaborative culture and competitive benefits, with starting date on 31/10/2025.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program

Qualifications

• Minimum experience of 0-2 years is required.
• Fluent in English is mandatory.
• Attention to detail and initiative are essential.

Responsibilities

• Execute daily processes for registry management and transaction reconciliation.
• Ensure timely resolutions for queries.
• Support governance and control with risk awareness.

Skills

Good written and verbal communication skills

Good interpersonal skills

Good organization skills

Education

Bachelor Degree / BSc Degree or equivalent

Job description

Job Description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Client Operations Officer, Fund Distribution Services is responsible for ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.

Supporting region: Luxembourg

Working Hours: 3pm to 12am or 4pm to 1am

What will you do?

• Accurate and timely execution of agreed day to day processes supporting the registry management, distribution/redemption, transfer, and conversion functions across a range of Shareholder Services structures, including input and validation of manual records to cash and transaction reconciliation logs, register update, cash management, sending notice and confirmations, and presentation metrics and control data.
• Understanding and execution of mandatory escalation processes in accordance with agreed procedures.
• Refer queries in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework.
• Build productive relationships with internal departments, and create working relationships as part of the wider Malaysia Client Operations Team and support cross‑working and operational improvement initiatives.
• Ensure allocated activities are conducted in accordance with procedures and support the governance and control through risk awareness.

Complément

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance‑based bonuses, flexible benefits, and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

A world‑class training program in financial services.

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Starting date 31/10/2025. Position with management. No minimum level of study: Bachelor Degree / BSc Degree or equivalent. Training / Specialization: University Degree or equivalent.

Must‑have

• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to prioritize workloads to meet tight deadlines.

Minimum experience level: 0‑2 years.

Languages: English.

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.