Client Onboarding Analyst (Japanese Speaking)

Citigroup; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Citi is seeking a Client Onboarding Analyst (Japanese Speaking) in Malaysia. The role focuses on coordinating regional and global card management onboarding projects, ensuring timely delivery, quality standards, and cross-team collaboration to meet client needs.

The ideal candidate has 3-5 years of relevant experience, strong communication and organizational skills, and Japanese language proficiency to support Japan-based clients.

Qualifications

• 3-5 years relevant experience in project/build management or onboarding processes.
• Strong communication, organization and planning skills.
• Ability to manage high workload in a pressurized environment and coordinate with multiple stakeholders.

Responsibilities

• Coordinate implementation of regional and global card management solutions of small size and low complexity.
• Continuously reduce implementation cycle time and report project status accurately.
• Apply structured project management methodologies throughout the implementation lifecycle.
• Ensure adherence to defined quality standards and drive excellent quality reviews.
• Engage Sales, Product Management, Client Services and Operations to ensure client satisfaction.
• Maintain timely engagement with functional partners using defined tools (CRM, CSR handover).
• Attend client meetings in collaboration with TTS Product Sales and Relationship Managers.
• Contribute to post-implementation reviews and case studies for future use.
• Track and communicate internal status of deals and MIS metrics.
• Provide senior management updates on key projects as required.
• Participate in staff forums and complete mandatory training as required.
• Assess risk when making business decisions and uphold Citi policies and ethics.

Skills

Communication skills

Organization & planning

Negotiation

Problem solving

Attention to detail

High workload management

Education

Bachelor’s/University degree or equivalent experience

Job description

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Client Onboarding Analyst (Japanese Speaking). (Internal Job Title: Build Mgmt Sr Analyst - C11). Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Build Mgmt Sr Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Coordinate implementation of regional and global card management solutions of small size and low complexity.
• Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals.
• Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan.
• Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews.
• Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction – navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery.
• Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed CSR handover process 4/6 weeks before scheduled “go live”)
• Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers
• Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes.
• Tracking and communicating internally the status of the deals.
• Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
• Participate in staff forums and survey process.
• Complete all mandatory and personal development training as stipulated by controls officer and team lead.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-5 years relevant experience
• Results orientation – evidence of proactively driving projects to conclusion. Demonstrated communication skills. Organizational and planning skills. Negotiation, decision making and problem solving skills. Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Strong work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment
• Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision making/problem solving skills. Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.
• Japanese language proficiency is required to support Japan-based clients.

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Implementation

Job Family:

Build Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.