Client Onboarding Analyst (Japanese Speaking)

Citibank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global financial institution is seeking a Client Onboarding Analyst (Japanese Speaking) in Kuala Lumpur. In this role, you will manage customer interactions and documentation processes while ensuring compliance with internal guidelines. Ideal candidates will have 2-5 years of relevant experience and proficiency in Microsoft Office, with Japanese language skills preferred. This full-time position is an excellent opportunity for individuals looking to grow in the financial services sector.

Qualifications

• 2–5 years of experience in documentation review and account maintenance.
• Exceptional written and verbal communication skills.
• Ability to work independently in a high-volume, time-sensitive environment.

Responsibilities

• Manage customer interaction and documentation issuance.
• Ensure timely delivery of account opening functions.
• Support new customer requirements and monitor satisfaction levels.

Skills

Documentation review

Interpersonal skills

Attention to detail

Microsoft Office proficiency

Client issue management

Japanese language

Education

Bachelor’s degree or equivalent experience

Job description

Client Onboarding Analyst (Japanese Speaking)

At Citi, we connect millions of people across hundreds of cities and countries every day. With more than 200 years of experience, we provide a broad range of financial services and products to our clients—consumers, corporations, governments, and institutions—to help them meet their biggest opportunities and face the world’s toughest challenges.
CITI’s Treasury and Trade Solutions (TTS) offers global solutions that help clients drive business forward while investing in innovation to bring new solutions to life.

We’re looking for a high‑caliber professional to join our team as Client Onboarding Analyst (Japanese Speaking) (Internal Job Title: Client Onboard Intmd Analyst - C11) based in Kuala Lumpur, Malaysia. The role combines customer interaction, documentation issuance, and system set‑up with project‑management responsibilities in the account services space.

In this role, you’re expected to:

• Responsible for customer interaction, documentation issuance, review, and system set‑ups.


• Demonstrate high level of diligence, motivation, and organizational skills.


• Ensure timely and accurate delivery of all account opening functions and provide superior customer service and issue resolution.


• Manage day‑to‑day account opening and maintenance processing, including daily management of in‑process, pended, and service‑related activities.


• Handle various types of project management in the account services space and manage cross‑functional relationships.


• Determine new work procedures and analyze complex issues with significant departmental impact.


• Consistently deliver high quality service to customers, meeting or exceeding expectations guided by service‑level agreements and efficiency/accuracy standards.


• Ensure full compliance with internal processes, regulations, policies, guidelines, procedures, and practices.


• Maintain close working relationships with clients and within the team to facilitate open and direct communication of issues, needs, and queries.


• Engage in continuous on‑the‑job training for end‑to‑end product knowledge.


• Understand and implement client requirements correctly.


• Support new customer requirements, monitor satisfaction and service level, drive process changes, and provide innovative solutions.


• Develop knowledge of the broader context in which work is performed while completing routine tasks.


• Appropriately assess risk in business decisions, demonstrating sound ethical judgment, protecting Citigroup’s reputation and assets, and escalating control issues transparently.

Required skills and exposure

• 2–5 years of experience in documentation review, account maintenance, and related cash products.


• Demonstrated interpersonal skills; pro‑active team player who can work independently and has exceptional written and verbal communication skills.


• Highly motivated, persistent, and able to work in a structured, high‑volume, time‑sensitive, high‑risk environment; quick learner with strong attention to detail and willingness to go the extra mile.


• Proficiency with Microsoft Office applications.


• Experience handling urgent and escalation cases and managing client and internal team expectations.


• Proficient knowledge of English (written and spoken).


• Japanese speakers preferred to support Japanese clients.

Education

• Bachelor’s or university degree, or equivalent experience.

Job Details

Job Family Group: Customer Service
Job Family: Institutional Client Onboarding
Time Type: Full time

Citi is an equal opportunity employer; qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you are a person with a disability and need a reasonable accommodation to use our search tools or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.