Client Onboarding Analyst (Japanese Speaking)

Citibank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global financial services provider based in Kuala Lumpur is seeking a Client Onboarding Analyst who speaks Japanese. The role involves customer interaction, documentation issuance, and ensuring compliance with internal processes. Candidates should have 2-5 years of experience in account maintenance and strong communication skills. This position promotes high-quality service delivery in a high-volume environment.

Qualifications

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
• Strong written and verbal communication skills.
• Motivated and able to work in a structured, high-volume environment.

Responsibilities

• Responsible for customer interaction, documentation issuance and review.
• Ensure compliance with internal processes and deliver high-quality service.
• Manage various project activities and cross-functional relationships.

Skills

Documentation review

Account Maintenance

Interpersonal skills

Attention to detail

Proficient in English

Japanese speaking

Education

Bachelor’s/University degree or equivalent experience

Tools

Microsoft Office Applications

Job description

Overview

Client Onboarding Analyst (Japanese Speaking) based in KL, Malaysia. Internal Job Title: Client Onboard Intmd Analyst - C11. Citi’s Treasury and Trade Solutions (TTS) provides global solutions to help clients drive their business forward.

As part of Citi’s global network, we provide a broad range of financial services and products to clients including consumers, corporations, governments or institutions.

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions, providing superior customer service and resolving customer issues.
• Performs day-to-day management of account opening and maintenance processing, including in-process, pended, and service-related activities; ensure account opening requirements support all scenarios and deliver very high quality service to customers and internal partners.
• Manage various project activities in the account services space and cross-functional relationships with all teams.
• Determine new work procedures and analyze complex issues with significant departmental impact.
• Deliver high-quality service to customers by meeting or exceeding SLAs and efficiency/accuracy standards.
• Ensure awareness and full compliance with internal processes, regulations, policies, guidelines, and practices.
• Establish and maintain close working relationships with clients and within the team to facilitate open communication and prompt responses.
• Engage in continuous on-the-job training for end-to-end product knowledge.
• Understand client requirements and implement them correctly; monitor satisfaction and drive process changes; provide innovative solutions to clients.
• Daily delivery of routine and defined tasks while expanding knowledge of the broader work context.
• Assess risk in business decisions, uphold the firm’s reputation, and ensure compliance with laws and regulations; escalate and report control issues as needed.

Qualifications

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
• Demonstrated interpersonal skills; proactive team player with ability to work independently; strong written and verbal communication.
• Motivated, persistent, and able to work in a structured, high-volume, time-sensitive, high-risk environment; ability to prioritize and learn multiple products.
• Fast learner with strong attention to detail and willingness to go the extra mile.
• Proficient in Microsoft Office Applications.
• Experience handling urgent escalations and managing client and internal team expectations; proficient in English (written and spoken).
• Japanese speakers preferred to support Japan clients.

Education

• Bachelor’s/University degree or equivalent experience

Job Details

• Job Family Group: Customer Service
• Time Type: Full time

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If accommodations are needed to use our tools or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.