Client Engagement (Puchong)

HSBC; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international bank is seeking a Client Engagement Executive to join their team in Puchong, Malaysia. The role involves engaging with diverse customers, achieving performance targets, and supporting sales events to drive business results. Successful candidates will have strong communication skills, multilingual capabilities, and a diploma or equivalent sales experience. Benefits include medical insurance, annual leave, and training opportunities.

Benefits

EPF/SOCSO

Annual Leave

Medical Leave

Medical insurance

Sales incentive

Fast track career progression opportunity

Training provided

Qualifications

• Multilingual capabilities for diverse customer segments.
• Strong communication skills to effectively engage customers.
• Proven ability to meet sales KPIs.

Responsibilities

• Achieve performance expectations in alignment with strategic direction.
• Support sales events and approach leads for acquisition.
• Provide after-sales engagement to strengthen customer relationships.

Skills

Multilingual capabilities in English, Bahasa Malaysia, and/or Mandarin

Strong interpersonal and communication skills

Ability to work under pressure

High level of self-discipline

Education

Minimum Diploma in any field or equivalent sales experience

Job description

We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (IWPB) team as a Client Engagement Executive. The role involves working closely with colleagues to demonstrate HSBC Values and contribute toward achieving our vision of becoming the world’s leading international bank.

Requirements & Qualifications

• Multilingual capabilities in English, Bahasa Malaysia, and/or Mandarin to support diverse customer segments
• Minimum Diploma in any field or equivalent sales experience
• Strong interpersonal and communication skills with the ability to engage customers effectively
• Proven ability to work under pressure and meet sales KPIs in a fast-paced environment
• High level of self-discipline, accountability, and willingness to learn from mistakes to prevent recurrence
• Demonstrated experience in acquiring affluent customers with strong product knowledge in:
• Cards, Loans, Borrowing products

Responsibility

• Achieve performance expectations and contribute to the Retail business in line with IWPB strategic direction.
• Support and participate in roadshows or events, including approaching prospect leads for acquisition to deliver overall sales results.
• Proactively work with Managers and Team Leaders (Customer Acquisition) to plan, execute, and optimize sales activities in alignment with business priorities.
• Champion and drive a culture that supports the HSBC branded customer experience.
• Provide quality after-sales engagement to strengthen long-term customer relationships.
• Ensure 100% completion of all mandatory training within required deadlines.
• Support the achievement of HSBC’s vision, values, goals, and culture through personal behavior, actions, and decision-making.
• Demonstrate effectiveness as a strong team player with a “Can-Do” spirit by sharing knowledge and best practices.
• Understand and adhere to regulations and regulatory guidance, promptly reporting any breaches in accordance with local procedures.
• Ensure adherence to applicable global, regional, and country standards and policies.
• Safeguard the Bank from loss and always protect the Bank’s reputation.
• Maintain awareness of operational risk, including identification, assessment, mitigation, control, loss identification, and reporting in accordance with Section 4 of the Group Operations FIM.

Benefits

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Medical insurance
• Sales incentive
• Fast track career progression opportunity
• Training provided