Client Engagement Executive

HSBC; Kuala Kubu Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international bank in Malaysia is seeking a Customer Acquisition Executive to grow the retail business. The ideal candidate will have a minimum Diploma and proven sales experience, along with strong interpersonal skills and the ability to thrive under pressure. Multilingual candidates are preferred. This role offers a dynamic work environment with opportunities for professional growth.

Benefits

Continuous professional development

Flexible working opportunities

Qualifications

• Minimum Diploma in any field or equivalent sales experience.
• Strong interpersonal and communication skills.
• Proven ability to work under pressure while meeting sales KPIs.
• Experience in acquiring affluent segment.
• Multilingual ability to cater to diverse customer segments.

Responsibilities

• Achieve performance expectations aligned with IWPB strategic direction.
• Support engagement in roadshows or events to acquire new clients.
• Collaborate with Managers to optimize sales activities.
• Provide quality after sales engagement to strengthen relationships.
• Ensure adherence to regulations and policies.

Skills

Interpersonal skills

Communication skills

Sales ability

Self-discipline

Product knowledge in Cards, Loan and Borrowing

Multilingual (English, Bahasa Malaysia, Mandarin)

Education

Diploma or equivalent sales experience

Job description

Some Careers Grow Faster Than Others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC International Wealth and Personal Banking.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (IWPB) team in the role of Customer Acquisition Executive working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

Principal Responsibilities

• Achieve performance expectations and contribute toward the Retails business in line with IWPB strategic direction
• Support and engage in roadshow or events including approach prospect leads for acquisition to deliver the overall sales result
• Proactively work with Managers and Team Leader Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities
• To champion and drive a culture that supports the HSBC branded customer experience
• Provide quality after sales engagement to strengthen long-term relationships
• Ensure 100% completion of mandatory training within deadlines.
• Support achievement of HSBC vision, values, goals and culture in personal behavior, actions and decision making.
• Demonstrate effectiveness, strong team player and Can-Do spirit by sharing knowledge and good practice.
• Understand and adhere to regulations and regulatory guidance promptly by reporting any breaches in accordance with local procedures.
• Ensure adherence to applicable Global, regional and country standards and policies.
• Safeguards the Bank from loss and always protects the Bank’s reputation.
• Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with Section 4 of the Group Operations FIM

Qualifications - External

• Min Diploma in any field or equivalent sales experience
• Strong interpersonal and communication skills with the ability to engage with customer effectively
• Proven ability to work under pressure and meet sales KPIs in a fast-paced environment
• High level of self-discipline, accountability and willingness to learn from mistakes to avoid repeated errors
• Demonstrated experience in acquiring affluent segment with strong products knowledge in Cards, Loan and Borrowing products
• Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad