Client Delivery & Operations Lead

Aiodin Tech Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Kuala Lumpur is seeking a Client Delivery & Operation Support Specialist responsible for ensuring smooth client service delivery and operational support across systems and processes. This role requires 3-5 years of experience in IT or service delivery, strong problem-solving skills, and excellent communication abilities. Ideal candidates will act as the main contact for client queries, monitor SLAs, and drive continuous service improvements. Join a team dedicated to operational excellence.

Qualifications

• 3–5 years’ experience in IT, operations, or service delivery support (L2/L3 environment preferred).
• Good understanding of SLA management, incident tracking, and client communication processes.
• Knowledge of ITIL or service management practices is an advantage.

Responsibilities

• Serve as the primary contact for client enquiries, incidents, and operational issues.
• Coordinate with internal teams to troubleshoot, elevate, and close cases.
• Oversee daily service operations and ensure adherence to quality standards.
• Monitor and report on SLA performance and client satisfaction.
• Conduct data analysis to identify recurring issues and recommend solutions.
• Maintain operational documentation and workflow procedures.
• Collaborate with technical teams for system stability and updates.
• Provide regular reports and updates to clients and stakeholders.
• Drive continuous improvement of service processes.
• Build strong relationships across departments.

Skills

Coordination and problem-solving skills

Analytical thinking

Excellent communication and interpersonal skills

Detail-oriented

Job description

A leading technology solutions provider in Kuala Lumpur is seeking a Client Delivery & Operation Support Specialist responsible for ensuring smooth client service delivery and operational support across systems and processes. This role requires 3-5 years of experience in IT or service delivery, strong problem-solving skills, and excellent communication abilities. Ideal candidates will act as the main contact for client queries, monitor SLAs, and drive continuous service improvements. Join a team dedicated to operational excellence.