Client Delivery Coordinator

2X; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is seeking a Client Delivery Coordinator to ensure the successful execution of client engagements. This role requires excellent organizational and communication skills, along with 2-3 years of relevant experience. The ideal candidate will be responsible for managing client relationships, coordinating with internal teams, and ensuring high-quality delivery of services. This position offers a dynamic work environment focused on client satisfaction and growth.

Qualifications

• 2-3 years of client-facing or project coordination experience, preferably in an agency or service-oriented industry.
• Bachelor's Degree or equivalent preferred in related fields.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Coordinate with delivery teams to ensure projects meet timelines.
• Monitor progress and proactively address risks impacting client success.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving abilities

Client-first mindset

Education

Bachelor’s Degree in Business Administration, Marketing, or Communications

Tools

Project management tools

Client relationship management systems

Job description

Job Summary

The Client Delivery Coordinator plays a pivotal role in ensuring the seamless execution of client engagements within the Client Success function. Acting as the bridge between clients and the delivery team, this role focuses on managing day-to-day interactions with clients, aligning project objectives, and ensuring the delivery of high-quality outcomes. The Client Delivery Coordinator will oversee a portfolio of client accounts, work collaboratively with internal teams, and support the continuous improvement of the client delivery process to achieve satisfaction, retention, and growth.

Core Functions

• Serve as the primary point of contact for assigned clients, ensuring clear communication and alignment of objectives.
• Facilitate regular check-ins with clients to review progress, address concerns, and gather feedback.
• Build and nurture strong client relationships to drive satisfaction and trust.
• Coordinate with delivery teams to ensure projects meet agreed-upon timelines, objectives, and quality standards.
• Monitor progress and proactively address any risks or issues that could impact client success.
• Maintain detailed documentation of client interactions, project updates, and key deliverables.
• Prepare and deliver periodic client reports highlighting key achievements, progress, and opportunities for improvement.
• Track client performance metrics, including milestones, KPIs, and overall success metrics, ensuring alignment with client expectations.
• Identify opportunities to streamline and enhance delivery processes for improved efficiency and client satisfaction.
• Collaborate with internal stakeholders to develop and implement best practices for client engagement and delivery.
• Partner with Client Success Managers and Directors to identify opportunities for account expansion and upselling.
• Assist in preparing materials for business reviews, proposals, or renewal discussions.
• Work closely with cross-functional teams, including operations, product, and marketing, to address client needs and ensure cohesive service delivery.
• Actively participate in team meetings and provide insights to improve the overall client experience

Education & Experience

• 2-3 years of experience of client-facing or project coordination experience, preferably in an agency setting, if not at least service-oriented industry.
• Bachelor’s Degree or equivalent preferred in Business Administration, Marketing, Communications or related.

Must-haves

• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Proficiency in project management tools and client relationship management systems is a plus.
• Demonstrated problem-solving abilities and attention to detail.
• Marketing experience is a plus and will be prioritized for this role