Clearance Representative

FedEx Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A major logistics company in Kuala Lumpur is seeking a Customer Services representative to manage customer inquiries related to clearance operations. Candidates should possess secondary education and at least one year of clerical and customer contact experience. Responsibilities include documentation preparation and direct customer communication via calls and emails. This role emphasizes customer satisfaction and compliance, offering a dynamic work environment.

Qualifications

• One (1) year of general clerical experience.
• One (1) year of customer contact experience.

Responsibilities

• Act as a direct point of contact for customers from the US market via calls and emails.
• Prepare all necessary documentation for inbound and outbound shipments.
• Attend to escalations promptly for better customer experience.

Skills

Customer contact experience

Clerical experience

Education

Secondary education or equivalent

Job description

Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound
Education: Secondary education or equivalent
Experience: One (1) year of general clerical experience and One (1) year of customer contact experience

• Act as a direct point of contact for customers from the US market via calls and emails, providing guidance on clearance instructions, delivery-related issues, handling paperwork requests, as well as addressing exceptions, inquiries, and feedback on shipment clearance matters. Your aim is to optimize clearance efficiency and maximizing customer satisfaction.
• Prepare all necessary documentation for inbound shipments requiring formal entries and outbound shipments, ensuring compliance with US Customs and Quarantine regulations.
• Any other job-related tasks assigned by the manager.
• Making a contact through calls and emails to obtain the correct information/paper works for US clearance
• Attend to escalation promptly for better customer experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.