Claims Executive / Senior Claims Executive

Crawford and Company; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global claims management firm located in Kuala Lumpur is seeking a Claims Executive. In this role, you will investigate and settle various property and casualty claims, manage settlements, and ensure client satisfaction. Candidates should have a Bachelor’s degree and at least 2 years of relevant experience, alongside proficiency in English and Malay. This position offers competitive salary and career advancement opportunities within a diverse team committed to excellence.

Benefits

Career advancement potential

On-going training opportunities

Diversity and Inclusion initiatives

Qualifications

• At least 2 years of working experience in handling property and/or casualty claims.
• Knowledge of insurance industry and relevant regulations.
• Experience in leading a team will be an advantage.

Responsibilities

• Investigate and settle various property and casualty claims.
• Manage settlement of claims and update client status.
• Identify fraudulent claims and adhere to service standards.

Skills

Written and spoken proficiency in English

Written and spoken proficiency in Malay

Proficiency in Mandarin

Analytical skills

Exceptional communication skills

Education

Bachelor’s degree or diploma in any field

Job description

Claims Executive / Senior Claims Executive

Crawford and Company – Kuala Lumpur, Kuala Lumpur

Are you looking for a global company with footprints across Asia? Do you want to be a part of a collaborative and creative team? Interested in taking your career to the next level?

Crawford & Company is seeking a Claims Executive to be based in Malaysia.

What to look forward to?

The Claims Executive will be responsible for investigating, and settling various property and casualty claims. You will also have the opportunity to work with established authority on moderate-to-difficult claims, review coverage, determine liability and compensability, secure information, and settle claims utilizing best practices.

This role will report to our team in Singapore and may involve additional duties as business needs arise.

Your Responsibilities

• Process and verify new claims
• Manage settlement of claims
• Update client status and policy information
• Assess claims and negotiate settlement
• Identify fraudulent claims
• Adhere to strict service level standards
• Resolve enquiries from customers and escalate issues or complaints
• Keep records accurate and up to date
• Provide quality customer service and handle customers’ enquiries
• Request financial payments externally
• Uphold Crawford’s ethics and values

Who are we looking for?

• Bachelor’s degree or diploma in any field
• At least 2 years of working experience in handling property and/or casualty claims
• BCCILA (Malaysia) and CGI (Singapore) qualifications desirable
• Written and spoken proficiency in English and Malay is compulsory
• Proficiency in both written and spoken Mandarin will be an advantage
• Knowledge of insurance industry and relevant regulation is ideal, with knowledge of all aspects of the operations such as policy wordings, end-to-end claims administration, claims adjudication and claims registration functions.
• Exceptional communication skills, with the ability to articulate ideas clearly and demonstrate tact and diplomacy while respecting local cultures and customs.
• Strong analytical and decision-making capabilities, enabling accurate analysis of information and problems, and the ability to make sound judgments and timely decisions.
• Proficient in managing a diverse workload and adapting to the evolving business needs of a customer‑centric operation; must be adaptable to Singapore’s public holiday schedule and align with Singapore working days.
• Experience in leading a team will be an advantage.

Why Crawford?

We are people taking care of people. It’s that simple. At Crawford, we treat our clients’ policyholders like our own, helping to restore lives, businesses, and communities at all points of the claims management process.

Combining a legacy of over 80 years of unmatched experience with global capabilities and industry‑leading technology, Crawford is at the forefront of change, while also staying firmly rooted in our commitment to putting people first.

We are guided by our collective values system: to RESTORE is part of everything we do.

Respect our culture of integrity and ethical behaviour, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.

Empowered to advance the company mission and take ownership of our individual career progression.

Sustainability through a corporate culture in which employees are good stewards of their communities.

Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.

One Crawford, embracing a global mindset that’s inclusive, agile, mission‑focused, and customer‑focused.

Recognition, participating in an environment where people are rewarded for jobs well done.

Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision, and values. Learn more at www.crawco.com

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, regionally, and internationally in more than 700 locations in 70 countries
• On‑going training opportunities through every stage of your career
• Crawford & Company is an Equal Opportunity Employer and embraces Diversity and Inclusion.

Apply today! We’re looking forward to your application.