Claims and Commercial Coordinator

Toll Global Forwarding (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics provider in Malaysia is seeking a Contract Administrator to ensure the smooth review, administration, and execution of contracts. Ideal candidates should have a Diploma/Bachelor's degree, strong communication skills, and proficiency in Microsoft Word and Excel. Fresh graduates are encouraged to apply, along with those who have prior experience in contract management. This role also requires fluency in English and Mandarin to work with global partners. An exciting opportunity to contribute to a dynamic, high-performing team!

Qualifications

• Fresh graduates are welcome to apply.
• Flexibility to provide occasional support during public holidays or business needs.
• Prior experience in freight forwarding or contract management is a plus.

Responsibilities

• Verify contract-related information meets established standards.
• Allocate legal matters to GF legal & manage LCR approvals.
• Administration of contracts through to execution.
• Initiate efforts to overcome urgent problems and meet deadlines.
• Support the administration of global loss and damage claims.

Skills

Exceptional communication and interpersonal skills

Attention to detail

Proficiency in Microsoft Word and Excel

Fluency in Mandarin

Education

Diploma/Bachelor Degree in a relevant field

Job description

Overview

This role is central to ensuring the smooth review, administration, and execution of contracts across our global operations. While the position is open to fresh graduates, candidates with prior experience in contract administration or contract management will have an advantage.

Responsibilities

• Contract Review & Quality Assurance: Verify that all contract-related information submitted by the business meets established standards. Return incomplete or incorrect submissions for revision and guide stakeholders on required improvements.
• Coordination with GF Legal: Allocating legal/contract matters to GF legal & managing LCR approvals including escalations to GF and other Toll senior management as per the GF Delegations of Authority (DOA) Matrix
• Contract Administration & Execution: Administration of contracts through to execution, identifying the authorised signatory/director(s) to sign per jurisdiction in line with the DOA signing authorities
• Problem Solving & Stakeholder Support: Initiate own efforts to quickly overcome problems to meet urgent requirements, deadlines, and special requests. These may involve business unit stakeholders, other group functions and escalations with GF Teams and Toll senior management structure. Plan and prioritise your own tasks effectively while working within a high-performing team. Coordinate with internal and external parties to ensure the effective processing of GF claims and contracts on daily basis.
• Claims Management: Support the administration and management of global loss and damage claims across Toll Group.

What You'll Need to Succeed

• Having a Diploma/Bachelor Degree in a relevant field or equivalent qualification. Fresh graduates are welcome to apply.
• Exceptional communication and interpersonal skills, enabling you to build strong relationships across diverse cultures and teams.
• Intermediate proficiency in Microsoft Word and Excel.
• High attention to detail and a commitment to delivering accurate work under time pressure.
• Prior experience in freight forwarding or contract management is a plus.
• Fluency in English and mandarin to effectively liaise with global partners and customers.
• Flexibility to provide occasional support during public holidays or when there's a specific business need.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

At Toll, we do more than just logistics - we move the businesses that move the world. We are part of a global network with a long history of serving customers.