Chief Cashier - AEON Kuantan

AEON; Kuantan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Malaysia is seeking a Head Cashier to oversee cashier operations and ensure customer satisfaction. Responsibilities include managing staff training, monitoring compliance with procedures, and handling customer feedback effectively. The ideal candidate will have experience in a similar role and be able to maintain a friendly shopping environment. This role reports to store management and contributes to operational excellence.

Qualifications

• Experience as a Head Cashier or equivalent role is required.
• Strong communication skills and customer service orientation are necessary.
• Ability to train and manage cashiers effectively.

Responsibilities

• Ensure customer satisfaction through effective feedback handling.
• Monitor and manage cashier processes and compliance.
• Conduct training and motivate subordinates.

Job description

Responsibilities

• React to feedback or complaints received through suggestion box, customer care line, walk‑in customers or other media effectively.
• Ensure the services provided for customers are constantly updated and maintained to avoid confusion and inconveniences.
• Organize customer activity in maintaining a good store‑customer relation.
• Identify, analyze and react to customer surveys to enhance AEON's image.
• Focus on welcoming customers properly by the team.
• Organize team accordance to customer flow.
• Monitor check‑out counter to ensure no queue at cashier line and smooth flow of customers.
• Attend to customers enquiries as required.
• Organize the returning process for goods left by customers at cashier lines.
• Ensure that hygiene, safety and security rules are respected.
• Maintain a clean working environment.
• Monitor refund and return process in accordance with the procedures.
• Monitor problem/complaint handling to customer transaction processes.
• Check Store Sales Report for accuracy.
• Check the Supervisor Intervention Report.
• Monitor cashier process and procedures compliance.
• Ensure that all items are keyed‑in in the right department.
• Control merchandise flow according to cashier procedures.
• Take on duty as Acting Store Manager on a periodic basis.
• Ensure that the transition of cash is highly secured with top safety condition.
• Participate with the management team to formulate store priorities.
• Observe and comply with company policies.
• Follow up on customer complaints and feedback.
• Compile and analyze customer feedback for further follow‑up and strategic action plans.
• Maintain a good platform and tools for customer suggestions.
• Develop and maintain efficient internal and external communications.
• Lead and organize customer‑related activities in the store.
• Ensure OKR productivity indicators achieve the national target.
• Ensure Golden Rules achieve the national target, employee training and development.
• Conduct team briefing every morning.
• Arrange operational plan and working schedule for subordinates.
• Counsel and motivate subordinates.
• Attend to subordinate issues as needed.
• Organise and conduct professional training for subordinates.
• Train new cashiers on customer service.
• Train cashiers on the process and procedures.
• Control knowledge of procedures and ensure its strict implementation.
• Share necessary feedback, experience, knowledge and know‑how with front‑liners in the store to improve professionalism image.
• Continuously measure training needs of all front‑liners in the store.
• Conduct training based on cashier procedures.
• Conduct scanning speed twice a month.
• Perform daily cash inventory and ensure float respects cluster policy.
• Check stock‑card and reorder based on customer flow.
• Ensure accuracy of daily turnover.
• Propose and respect forecast, especially on labor cost and operating expenses.
• Monitor expenses and labor cost.
• Keep company assets in good working condition.
• Supervise cashier activities ensuring procedures are followed strictly.
• Manage internal leaflet distribution and wrappings for good cost control.
• Monitor returning process at information counter.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Head Cashier?
• How much notice are you required to give your current employer?

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods such as electronics, furniture and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences.

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