Change Manager

NCSI (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in Kuala Lumpur seeks a Change Management Specialist to develop and execute strategies for IT and AI initiatives. The ideal candidate has over 3 years of experience in change management, strong stakeholder engagement skills, and familiarity with frameworks like ADKAR and Prosci. This role offers a chance to lead high-impact advisory programs and contribute to real transformation in major enterprises. Competitive compensation and professional development opportunities await.

Benefits

Competitive compensation

Professional development support

Collaborative work environment

Qualifications

• At least 3 years of experience in change management within IT or AI transformation environments.
• Familiarity with change management frameworks (e.g., ADKAR, Prosci, Kotter).
• Proven capability to build trusted relationships with internal clients.

Responsibilities

• Develop and execute change management strategies for IT and AI initiatives.
• Conduct impact assessments and stakeholder analysis.
• Design and deliver communication and training plans.

Skills

Stakeholder management

Communication skills

Facilitation

Cross-functional management

Education

Bachelor’s degree in Business, Communications, IT, or related field

Tools

Figma

Adobe Photoshop

Adobe Illustrator

Job description

Job Description

• Develop and execute change management strategies and roadmaps to drive adoption and minimise resistance for IT- and AI-related initiatives
• Align change activities with project timelines, milestones, and objectives

Stakeholder & Impact Management

• Conduct impact assessments, stakeholder analysis, and readiness evaluations to identify risks and opportunities
• Build and maintain trusted relationships with internal clients and stakeholders

Communication, Engagement & Training

• Design and deliver communication, engagement, and training plans that support understanding and commitment
• Support business units in embedding new processes, tools, and technologies into daily operations

Adoption Measurement & Governance

• Track, measure, and report adoption and change success metrics to leadership
• Provide input into project governance and support business continuity during transitions
• Contribute to the enhancement of change management frameworks, methodologies, and toolkits
• Stay informed on emerging technologies, particularly AI and automation, to anticipate change impacts

Qualifications

• At least 3 years of experience in change management within IT or AI transformation environments
• Familiarity with change management frameworks (e.g., ADKAR, Prosci, Kotter)
• Strong stakeholder management, facilitation, and communication skills
• Ability to manage multiple initiatives in a cross-functional environment
• Proven capability to build trusted relationships with internal clients
• Experience supporting IT- or AI-related projects and transformations

Good to have

• 5+ years of experience in change management within IT or AI transformation environments
• Exposure to AI, analytics, or automation initiatives
• Experience with visual or eDM design tools (e.g. Figma, Adobe Photoshop, Illustrator)
• Experience supporting internal clients or shared services functions in large organisations
• Bachelor’s degree in Business, Communications, IT, or a related field

Additional Information

Why Join NCS

• Lead high-impact Data & AI advisory programs for major enterprises and public sector clients.
• Shape enterprise strategies and governance frameworks that drive real transformation.
• Work with a talented, multidisciplinary team in a collaborative environment.
• Competitive compensation and strong professional development support.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

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