Change Manager, CACEIS Consulting M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

A financial services company in Putrajaya seeks a Change Manager to oversee transformation initiatives using Lean Six Sigma and Agile methodologies. The role includes managing client onboarding, conducting readiness assessments, and ensuring successful change adoption while engaging stakeholders. Ideal for candidates with strong analytical skills and change management experience.

Qualifications

• Proven experience in change management processes.
• Strong analytical and data-driven decision-making skills.
• Excellent communication and leadership abilities.

Responsibilities

• Lead transformation initiatives such as client onboarding and fund migrations.
• Conduct change impact and readiness assessments.
• Track adoption, KPIs, and client satisfaction post-implementation.

Skills

Lean Six Sigma

Agile

Design Thinking

Stakeholder engagement

Risk management

Job description

Overview

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a Centre of Excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The change manager drivespeople, process, and cultural transformation across client services, technology, and regulatory areas. Using Lean Six Sigma, Agile, and design thinking, it ensures smooth transitions, stakeholder alignment, client satisfaction, and service quality. It focuses on change strategy, transformation delivery, and enabling adaptability in financial services.

Details

Region: Malaysia
Working hours: 9:00AM - 6:00PM

What will you do?

• Lead Change Strategy & Delivery – Drive transformation initiatives such as client onboarding transitions, fund migrations, operating model redesigns, and platform upgrades, leveraging Lean Six Sigma, Agile/Scrum, and Design Thinking for efficient, client-centric outcomes.
• Manage Risk & Readiness – Conduct change impact and readiness assessments, oversee cutover and stabilization activities, and collaborate with risk and control teams to ensure compliance and minimize disruption.
• Engage & Influence Stakeholders – Partner with relationship managers, product, operations, compliance, and technology teams across global/regional offices; influence senior leadership using data-driven insights and clear ROI evidence.
• Ensure Post-Implementation Success – Track adoption, KPIs, and client satisfaction while embedding feedback loops and reinforcement mechanisms to ensure changes deliver lasting impact.
• Drive Communication Excellence – Design and deliver communication strategies to keep teams aligned, informed, and engaged throughout transformation journeys.
• Build Capability Through Training – Facilitate training, simulations, and knowledge transfer workshops, supported by reinforcement materials such as desk aids, process maps, and FAQs.