Change Implementation Manager

The Access Group; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading business management software provider is looking for a Product & Engineering Change Implementation Manager in Kuala Lumpur. This role involves managing change initiatives, facilitating stakeholder engagement, and implementing new tools and processes. Candidates should have strong organizational and communication skills, with experience in project management and a software delivery environment. Competitive salary and benefits offered in a vibrant work culture.

Benefits

25 days leave annually

Health contribution

Three charity days

Qualifications

• Experience in managing projects and coordinating change initiatives.
• Strong experience of working in a software delivery environment.
• Flexibility and adaptability to manage competing priorities.

Responsibilities

• Own and support specific change initiatives across the P&E function.
• Execute communication strategies for stakeholders.
• Coordinate the implementation of new tools and processes.
• Provide ongoing support to users during implementation.
• Gather feedback post-change for continuous improvement.

Skills

Strong organization skills

Excellent communications

Project management

Training material creation

Analytical mindset

Proactive problem-solving

Stakeholder engagement

Adaptability to change

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

Access is seeking a Product & Engineering (P&E) Change Implementation Manager. You will join our dynamic P&E Operations team. You will be working with colleagues from across the group where you will support and lead on change throughout the P&E function. You will be accountable for leading and managing change initiatives together with a range of supporting activities with clear direction and oversight.

This is an exciting and varied role, working within a team that supports operations and change within P&E, contributing to the rollout of key initiatives and helping to establish processes, tooling and documentation.

Day-to-day, you will:

• Own, manage or support specific change initiatives across the P&E function, developing implementation plans with defined timelines and success criteria.
• Execute communication strategies to engage impacted stakeholders throughout change processes.
• Run pilots, manage and support early adopters to assess the impact of change and make amendments as appropriate.
• Coordinate the implementation of new tools, processes or automations, and associated rollout activities.
• Design and document new processes where appropriate, ensuring they align with P&E best practices and business objectives.
• Provide ongoing support to users and stakeholders during and after implementation phases, via briefings, workshops or enablement materials.
• Track progress against implementation deliverables and measure implementation success.
• Gather feedback post-change to support continuous improvement.
• Maintain tracking and reporting for change initiatives
• Support BAU activities and software/license tracking
• Identify, assess, and manage risks throughout the implementation lifecycle, escalating issues appropriately

Your skills and experiences might also include:

• Strong organization skills and attention to detail
• Excellent communications and teamwork skills, with the ability to engage stakeholders at all levels and create effective working relationships
• Experience in managing projects and coordinating change initiatives
• Ability to create training materials and facilitating learning sessions
• Flexible and adaptable approach to change and ambiguity
• Analytical mindset with the ability to track progress, measure success, and identify improvement opportunities.
• Strong experience of working in a software delivery environment
• Proactive approach to problem-solving and risk management
• Ability to work independently, with appropriate guidance
• Ability to work at pace managing multiple competing priorities

Other

• To work in accordance with the company’s policies and procedures
• Any ad-hoc duties

What are we all about?

The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Love Work. Love Life. Be You.