Centre Manager, Customer Experience & Growth

Regus Management; Johor Bahru; On-site; MYR 45,000 - 71,000; Full time

Job summary

IWG is seeking a Centre Manager to oversee all aspects of a serviced workspace centre in Malaysia. You will manage operations, lead a small team, drive customer satisfaction and business performance, and deliver tours to prospective clients.

The role emphasizes ownership, resilience, and a strong sales mindset to convert visitors into brand ambassadors. Ideal candidates bring passion, drive, and a proven ability to achieve targets while maintaining exceptional service to clients in a flexible,

Qualifications

• Experience delivering against targets in a role leading a small team.
• Strong customer focus and service orientation.
• Ability to upsell and build relationships with clients.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after customers so they become brand ambassadors for you, your team, and IWG.

Skills

Customer service

Sales

Leadership

Ownership

Resilience

Job description

IWG is seeking a Centre Manager to oversee all aspects of a serviced workspace centre in Malaysia. You will manage operations, lead a small team, drive customer satisfaction and business performance, and deliver tours to prospective clients.

The role emphasizes ownership, resilience, and a strong sales mindset to convert visitors into brand ambassadors. Ideal candidates bring passion, drive, and a proven ability to achieve targets while maintaining exceptional service to clients in a flexible,