CCaaS Sales & Service Consultant (Genesys Expert)

Deloitte PLT; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a T&T Consultant to provide expertise in Customer Service and CCaaS solutions. In this role, you will lead technology implementations, build lasting relationships with clients, and collaborate with a team of experts. The ideal candidate has at least 3 years of experience in consulting or CRM, with expertise in platforms such as Genesys. This position requires a strong focus on personal development and a willingness to travel.

Qualifications

• 3 years’ experience in consulting and/or CRM and CCaaS implementation.
• Functional or techno-functional expertise in Customer Service applications.
• Drive and tenacity to continually learn new things.

Responsibilities

• Provide expertise in Customer Service and CCaaS solutions.
• Lead design and implementation of technology solutions.
• Build relationships with key client stakeholders.

Skills

Customer Service expertise

CCaaS knowledge

Consulting experience

Team collaboration

Stakeholder relationship building

Education

Tertiary qualification in relevant discipline

Tools

Genesys

Avaya

Amazon Connect

Job description

A leading consulting firm in Kuala Lumpur is seeking a T&T Consultant to provide expertise in Customer Service and CCaaS solutions. In this role, you will lead technology implementations, build lasting relationships with clients, and collaborate with a team of experts. The ideal candidate has at least 3 years of experience in consulting or CRM, with expertise in platforms such as Genesys. This position requires a strong focus on personal development and a willingness to travel.