CBS- Business Support Specialist (Services Deal Specialist)

SAP SE; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading software company in Kuala Lumpur is seeking a Business Support Specialist to assist sales operations. You will handle incoming requests, generate contracts, and collaborate with teams to ensure efficient deal processing. The ideal candidate will possess strong communication skills and proficiency in Microsoft Office. Join a company that prioritizes professional growth and a supportive work environment.

Qualifications

• Experience in sales support activities or operations/accounting.
• Ability to manage multiple deals simultaneously.
• Desire to work collaboratively within a team.

Responsibilities

• Support Professional Services and Training and Adoption Services.
• Handle incoming requests and provide sales contracts.
• Utilize SAP deal systems to set up deals and quotes.

Skills

Personal Organization

Strong written and verbal communication skills

Critical Thinking

Proficiency in Microsoft Office

Tools

Microsoft Excel

SAP Harmony

SAP CRM

Job description

CBS- Business Support Specialist (Services Deal Specialist)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Customer Business Support (CBS) team plays a vital role in supporting the Sales Function of the SAP Customer Success Services (CSS) business. The CBS team aims to reduce administrative burden on front‑line sales staff, enabling them to concentrate on customer‑facing activities. As a CBS Specialist, you will familiarize yourself with standardized processes and handle various tasks, including triaging requests, generating sales contracts, managing deal systems, facilitating approvals, and collaborating with counterparts and resource management teams.

Responsibilities

• Supporting Professional Services/ Premium Engagement and Training and Adoption Services
• Efficiently handle incoming requests through a shared email inbox and provide sales contracts (Order Forms) to customers.
• Collaborate with requestors to gather the necessary information required for deal processing.
• Utilize the SAP Harmony deal system and SAP CRM system to set up deals and quotes accurately.
• Initiate approval requests for quotes within the Harmony System.
• Generate standard pro‑forma contracts by populating information from quotes into the Order Form.
• Support deal processing and triage by working closely with in‑country counterparts.
• Coordinate with the resource management team to identify suitable resources for deals.
• Submit Services Order Forms to customers or opportunity owners and ensure timely completion and receipt of the signed documents.
• Take ownership of opportunity triage, scope verification, deal creation, quote generation, deal approval, Order Form creation, Order Form issuance, Order Form countersignature, deal closure, and handover to delivery.
• Escalate or alert designated managers in case of unmet outcomes or significant delays.
• Provide support for deals across English‑speaking countries while gradually gaining knowledge of country‑specific intricacies and key support staff within the broader region.

Key Attributes

• Personal Organization: Managing a high volume of deals simultaneously in various stages of processing.
• Bias for Action: Confidence in engaging with new individuals to obtain missing information necessary for deal completion.
• Critical Thinking: Understanding the work content and questioning its validity when required, rather than merely following routine procedures.
• Stakeholder Management: Ability to establish clear expectations with stakeholders and consistently meet them.
• Strong written and verbal communication skills in English and the required secondary language.
• Ability to follow a structured process for capturing customer requirements.
• Proficient usage of internal SAP systems as per instructions.
• Self‑management abilities with minimal supervision.
• Proficiency in Microsoft Office tools, including Excel, SharePoint, PowerPoint, and Word.
• Previous experience in sales support activities or a background in operations/accounting is highly regarded.
• Desire to work collaboratively within a team, offering support to colleagues and building trust and competence in the role.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates may be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439661 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI‑Hybrid