Cashier - Mont Kiara

Trendcell; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading supermarket chain in Malaysia is seeking an Assistant Chief Cashier to oversee cash management and customer service operations. Responsibilities include generating POS IDs, preparing cash floats, ensuring accurate sales collections, and training cashiers. Candidates should possess strong cash handling skills and the ability to manage staff effectively. This role promises a dynamic work environment focused on customer satisfaction and operational efficiency.

Qualifications

• Experience in cashier roles with strong customer service skills is essential.
• Knowledge of sales operations and cash handling procedures.
• Ability to train and manage subordinates effectively.

Responsibilities

• Generate POS IDs for cashiers upon authorization.
• Prepare and distribute cash floats to cashiers.
• Ensure daily sales collection tallies with sales reports.
• Assist in cash packing and document submission.
• Handle customer inquiries and transaction errors.

Skills

Customer service

Cash handling

Attention to detail

Job description

Generate POS IDs for the Assistant Chief Cashier (ACC) and cashiers when authorized and verified by the Chief Cashier (CC)

Assist in preparing cash floats and distributing them to all cashiers, ensuring sufficient small notes and loose change (coins) when authorized by the Chief Cashier (CC)

Ensure that each cashier counter's total sales collection (cash, card, and e-wallet) tallies with daily sales and tabulate all relevant cashier reports (Sales Collection report, Terminal Report, TNG sales report, etc.) as per company SOP and verify them with the Chief Cashier (CC)

Ensure that cash is calculated and packed according to the daily sales report, to be verified by the Store Manager/appointed personnel, and handed over as per the schedule according to company SOP

Compile all relevant cashier documents and submit them to the Store Manager for approval before forwarding them to the accounts department

Assist the Chief Cashier (CC) in pre-planning the cashier department's working schedule and ensure that there is sufficient manpower for daily cashier operations.

Be responsible for attending to customer inquiries, handling complaints, providing solutions, and handling alternatives (Refund, Return & Exchange) politely

Be responsible for resolving and verifying all cashier transaction errors (voiding, cancellation, etc.) before authorizing any correction adjustments and properly documenting them

Assist in training all subordinates according to company standards and job training guidelines and follow up on overall performance progress

Ensure that cashier duties and operational workflows are executed as per company SOP/Handbook, such as counter tidiness, staff grooming, greeting, etc

Ensure that all sales, marketing, and promotional activities are briefed to subordinates and provide feedback on relevant issues to superiors

Perform any other duties related to general operational functions and ad-hoc assignments

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Company overview

Wholesale Businesses 1,001-5,000 employees

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

Through our online-to-offline (O2O) model, we provide seamless shopping experiences both in-store and online, with cashless checkouts, GrabRewards, and our Grab Signatures private label.

Driven by our values—Teamwork, Trust, Integrity, Customer Satisfaction, and Growth—we aim to deliver quality, value, and convenience to every customer.

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