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CASHIER, BILLING

KPJ Healthcare Berhad

Kuala Lumpur

On-site

MYR 20,000 - 100,000

Full time

22 days ago

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Job summary

A healthcare provider in Kuala Lumpur is seeking a professional to manage patient billing and inquiries effectively, handle cash and digital payments, and ensure compliance with safety and operational standards. The ideal candidate will have a minimum SPM or Diploma in relevant fields and demonstrate strong communication skills and pleasant demeanor. This role demands attention to detail and integrity in managing sensitive patient information.

Qualifications

Good personality and pleasant appearance.
Ability to accurately handle cash, credit/debit transactions and digital payments.
Communication skills and good computer literacy.

Responsibilities

Update patient details in the system on time.
Receive payments and ensure receipts are issued.
Handle refunds and generate refund vouchers.
Reconcile total collection with till listings.
Print receipt listings and ensure correct transactions.
Perform billing and patient inquiry duties.

Skills

Good personality and pleasant appearance

Ability to accurately handle cash, credit/debit transactions and digital payments

Communication skills

Good computer literacy

Ability to explain bills clearly

Honest handling of cash and sensitive data

Education

SPM or Diploma in relevant field such as Accountancy, Business or Administration

Responsibilities

To update complete patient detail information into the system on timely basis. To ensure PDPA form is signed by patient.

To receive payment from cash paying patients- pay mode – cash, credit cards, online transfer and through apps.
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- To ensure receipt is issued for every payment received.

To refund any excess payment made by patient.
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- To generate refund voucher and authorized by Business Office Executive for amount >RM500 or Chief Cashier for amount

To reconcile the total collection, cash, credit card, online payment and other payment method with the total close till listing.
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- Any differences of amount must be highlighted to the chief cashier and accountant.

To print receipt listing transaction when till closed.
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- Ensuring correct transaction is made when receipt issued.

To sign on the envelope with witness before put in the cash deposit machine/safe box
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- Ensuring daily total collection is counter checked by the witness/superior

To perform any other duties related to billing, admission, discharge, OP and IP Guarantee Letter request.
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- To give pre-admission counselling to patient / handle patient discharged and guarantee letter request.
- To ensure all patient episode are discharged from KCIS2 and bills are finalized in HITS2.
- For patient under GL all supporting documents must be attached with bills before submitting to back office.
- To key in all GL references upon receiving GL from patient.
- To collect and compile all Guarantee Letters (GL) documents and save into the designated “DISCHARGE FOLDER” for Medical Record Department to scan into KCIS2.

To perform any other relevant duties as and when required by superior.
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- To follow instruction given by superior that pertain to Business Office tasks.
- Ensure all tasks are completed accurately and in a timely manner in accordance with the guidelines.

Able to handle verbal and written enquiries well.
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- To ensure all patients enquiries are attended well and in a professional manner

Ensure to actively participate in all 5S

Responsible and accountable to carry out all 5S activities directed by Management.

Ensure adhere to Standard People Practice(SPP)

To adhere to Standard People Practice(SPP) at all times.

Ensure compliance to patient safety goals as safety improvement measures recommended by World Alliance For Patient Safety(2008).

To ensure compliance at all points of engagement at all times.

Ensure the policies on patient’s and family’s rights are addressed at all times.

Responsible and accountable to achieve the needs of the patient’s and family’s rights at all times.

To carry out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994 :-

To take reasonable care at work for the safety of yourself and other people.

To co-operate with your employer or any other person in the discharge of any duty;

To wear or use any protective equipment or clothing provided by the employer;

To comply with any instructions or measures on Occupational Safety and Health.

Responsible and accountable for carrying out duties as in the Occupational Safety And Health Act and Regulation 1994.

Participate actively in any other new service that is in introduced by the department.

Conformance to ISO 9001:2000, ISO 14001, OHSAS 18001 and/or hospital accreditation requirement.

Ensure all policies and procedures of ISO 9001:2000, ISO 14001, OHSAS 18001 and/or hospital accreditation are adhered to and records maintained, if and when these programs are implemented.

Prompt and effective action in taking corrective measures in cases of ISO 9001:2000, ISO 14001, OHSAS 18001 and/or hospital accreditation non-conformance.

Achievement of satisfactory department performance on the external and external audits.

Requirements

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1) Education: Min. SPM or Diploma in relevant field such as Accountancy, Business or Administration

Good personality and pleasant appearance

Ability to accurately handle cash, credit/debit transactions and digital payments

Communication skills and posses a good computer literacy

Knowledge of generating, checking and processing patient bills

Understanding of reconciliation, balancing daily transactions and preparing reports

Ensuring correct billing codes, patient information and payments

Ability to explain bills clearly and handle payment-related queries with patience

Handling billing, phone inquiries and patient interactions simultaneously

Honest handling of cash and sensitive data

Safeguarding patient financial and medical information

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