Cash Client Service Specialist (SG) MY

CIMB; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Malaysia is looking for a professional to provide high-quality phone and email support for Business Banking products and services. The role involves acquiring client feedback, troubleshooting technical issues, and cross-selling services to enhance customer engagement. The ideal candidate should demonstrate strong communication skills and a commitment to regulatory compliance. Opportunities for collaboration with business partners will also be explored.

Qualifications

• Ability to provide professional and high-quality support over phone and email.
• Experience in business banking products and services.
• Strong communication skills for client engagement.

Responsibilities

• Acquire client feedback to enhance cash management product usage.
• Provide support on Business Banking products to clients.
• Assist with BizChannel troubleshooting and technical issues.
• Promote cross-selling to new and existing clients.
• Contact potential partners for collaboration opportunities.
• Handle processing of Conveyancing Pay-in & Pay-out requests.
• Monitor Stored-Value Facility Accounts.
• Support with ad-hoc duties and projects.

Job description

Key Responsibilities

Strategy and Planning

• Acquire feedback from the clients during engagement over the phone to increase the uptake & utilization of cash management products and services.

Business Performance and Management

• To provide professional & high quality phone & email support on Business Banking products & services to all Business Clients.
• To provide end-to-end support and assist with BizChannel troubleshooting on technical/system issues.
• Encourage and refer clients to utilize BizChannel services and Other Cash Management Channels & Services.
• Develop new business through cross‑selling to existing & new to bank clients.
• Contact potential business partners to assess interest in collaboration opportunities with CIMB Bank.
• Processing of Conveyancing Pay-in & Pay-out requests from Conveyancing Clients.
• Provide Exceptional Handling support to clients with special banking requirements.
• Handles Administrative tasks such as charging & waiver memo’s, etc.
• Monitoring of Stored‑Value Facility Accounts.
• Provide support in any other ad‑hoc duties and projects assigned by the supervisor.

Regulatory Compliance

• Participate in risk & control self‑assessment, audit, and business continuity management activities for the department.
• Maintain standards and role model behaviours and demonstrate the core values of the bank

Key Dimension of Impact

Non-Financial:

Provide a professional & high quality Phone and Email Support to CIMB Business Banking Clients