Cargo Operations Agent

Qatar Airways; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international airline is seeking a Cargo Operations Agent in Kuala Lumpur, Malaysia. The candidate will manage cargo operations, interact with ground handling agents, and ensure efficiency in import and export processes. Key responsibilities include flight planning, customer support for cargo clearance, and strict administration of cargo operations. Candidates should possess a High School qualification, strong communication skills, and legal rights to work in Malaysia.

Qualifications

• Minimum 1 year of job-related experience.
• Legal rights to live and work in Malaysia required.

Responsibilities

• Liaising with local GHA and Head Office to enhance service quality.
• Supporting import customers for clearance of their cargo.
• Flight planning for maximum utilization of flight capacity.
• Handling discrepancies and administrative issues.
• Controlling ULD stock and cargo stationary.
• Disseminating cargo-related information to customers.
• Sending notifications about cargo arrival to prevent delays.
• Preparing service reports including system accounting updates.

Skills

Communication skills

Computer literacy

Knowledge in cargo sales

Knowledge in TATA/TACT Regulations

Good command of English

Education

High School Qualification

Job description

We are recruiting for Cargo Dahl operations Agent for Kuala Lumpur, Malaysia.

The selected candidate will be responsible for providing cargo operational functions including interaction with Ground Handling Agentcidas (GHA) for both import and export cargo. Secure proper operational support to enable station to meet the cargo target. Identify needs and improve cargo service and operational performance for station.

Accountabilities

• Liaising with local GHA and with Head Office Cargo department to ensure/ enhance a high quality service provided by QR both import and export.
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain close coordination between Revenue Management by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on aircraft.
• Coordination with Cargo Claims Supervisor at Head Office, handling of discrepancies at stations and all administrative issues related to stations.
• Strict control and administration of ULD stock and cargo stationary in coordination with theIOGHA.
• To disseminate all cargo related information for updating customers regarding customs, governmental, and health authorities’ rules and to HO to comply with regulations and to avoid penalties, destruction, etc.
• Ensure that notifications are sent officially on cargo arrival information, to Freight forwarders/agents to ensure the cargo does not stay under airline custody for a long period, avoid damages and for space availability at the warehouse.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.
• Perform other department duties related to his/her position as directed by the Head of Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewardingिगत challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

• High School Qualification with minimum 1 year of job-related experience
• Computer literate and good communication skills
• Knowledge in cargo sales will be an added advantage
• Knowledge in TATA/TACT Regulations.
• Good command of English language.

You must have the legal rights to live and work in Malaysia to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.