Care Continuum Tech Support Lead — Remote-Ready

BD Mexico; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global medical device company in Kuala Lumpur seeks a Connected Med Management Technical Support Specialist to resolve complex technical issues. The ideal candidate will have a Bachelor's degree and five years of technical support experience, with strong skills in SQL, teamwork, and effective communication. This role is crucial for maintaining customer satisfaction and improving processes. Join a team dedicated to making a positive impact in healthcare.

Qualifications

• Five years of Technical Support experience required.
• Healthcare software and hardware experience strongly desired.
• Ability to independently research and troubleshoot technical issues.

Responsibilities

• Assist in resolving complex, time sensitive customer escalations.
• Drive efficient case escalation and communication.
• Support field service technicians in diagnosing MedBank products.

Skills

Team leadership

Effective interpersonal skills

Excellent written and verbal communication skills

SQL database querying

Education

Bachelor’s Degree

Tools

SQL Server

VMware

IIS

Job description

A global medical device company in Kuala Lumpur seeks a Connected Med Management Technical Support Specialist to resolve complex technical issues. The ideal candidate will have a Bachelor's degree and five years of technical support experience, with strong skills in SQL, teamwork, and effective communication. This role is crucial for maintaining customer satisfaction and improving processes. Join a team dedicated to making a positive impact in healthcare.