Cards and Digital Channel Assistant Manager (Fraud Monitoring)

Bank of China; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Cards and Digital Channel Assistant Manager specialized in Fraud Monitoring. The role involves managing fraud transactions, formulating operating procedures, and analyzing fraud-related cases. Candidates should possess a degree or diploma with substantial banking experience, alongside strong analytical and problem-solving skills. The position promises an excellent opportunity for career growth in a dynamic environment.

Qualifications

• Minimum degree holder or diploma with 10 years experience.
• 3-5 years experience in banking industry is required.
• Relevant field experience is an added advantage.

Responsibilities

• Monitor day-to-day fraud transactions effectively.
• Formulate internal fraud operating procedures.
• Identify and control fraud risks.
• Provide training for staff and customers.
• Investigate fraud cases and provide recommendations.
• Analyze fraud-related cases in operations.

Skills

Analytical skills

Problem-solving skills

Education

Degree or Diploma with relevant experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Cards and Digital Channel Assistant Manager (Fraud Monitoring)

Key Responsibilities:

• Ensure the smooth day-to-day fraud transactions monitoring and operational are achieved.
• Formulate the internal fraud operating procedure according to the banks policy, rules and regulations and ensure all compliance requirements are met properly.
• Ensure fraud risks are adequately identified, assessed, monitored and controlled in the conjunction with the business and other control functions.
• Organize training/education courses for the internal staff / external customers.
• Responsible to 1st level of investigate fraud cases and provide professional solutions and recommendations.
• Monitor and analyze debit card, merchant on-boarding assessment, transaction monitoring for debit card, internet and mobile banking fraud related cases in the business operations and identify the characteristics in order to recommend the contingency plan where appropriate and to mitigate the company’s potential loss.
• Review the monitoring list of card holders’/customers information and the investigation report.
• Attend safety conferences for exchanging latest intelligence in order to formulate timely preventive measures.
• Maintain good relationship with related government units to ensure the smooth investigation and prosecution of cases.
• Report to Internal AML/Fraud Management investigation Division on the new criminal practices and serious fraud cases.
• Serve as liaison for all government units, international organizations and financial institutions in the market.
• To enhance staff training and strengthening the supervisory skills of the managerial level with a view to strengthening the dexterity to combat against fraud.
• Ensure the 1st level of investigations is being completed on agreed time period for all cases assigned for investigation.

Job Requirements:

Education/Professional Qualifications:

• Minimum Degree Holder OR a Diploma holder with minimum 10 years working experience.
• With minimum 3-5 years’ experience in the banking industry
• For those candidates with the relevant field experience will be an added advantage

Knowledge/Tools/Skills:

• Familiar with Microsoft Excel, Microsoft Word, Powerpoint
• Must be able to show to have a strong analytic and problem solving skills