Cardmember Care & Inquiries Specialist

American Express; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A leading financial services company in Kuala Lumpur is seeking a motivated customer service representative to manage overdue accounts and enhance client relationships. The role requires excellent communication skills and the ability to thrive in a fast-paced environment. Ideal candidates will have relevant experience and a commitment to exceptional service. This position offers competitive benefits and flexible working conditions.

Benefits

Competitive base salary

Bonus incentives

Flexible working model

Paid parental leave

Access to wellness centers

Counseling support

Career development opportunities

Qualifications

• Strong customer service orientation with commitment to excellence.
• Ability to manage priorities in a demanding environment.
• Fluency in English, with Cantonese/Mandarin as an advantage.

Responsibilities

• Contact clients with overdue accounts to secure settlement.
• Update account information and respond to cardmember requests.
• Resolve customer inquiries and maintain strong relationships.

Skills

Excellent written and verbal communication

Strong organizational skills

Problem solving

Interpersonal skills

Ability to work under pressure

Self-motivated work ethic

Education

Degree holder preferred

Minimum of 1 year relevant experience

Job description

A leading financial services company in Kuala Lumpur is seeking a motivated customer service representative to manage overdue accounts and enhance client relationships. The role requires excellent communication skills and the ability to thrive in a fast-paced environment. Ideal candidates will have relevant experience and a commitment to exceptional service. This position offers competitive benefits and flexible working conditions.