Campaign Fulfillment Manager

Informa; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading business technology firm is seeking a Campaign Fulfilment Manager to join their Campaign Operations team in Penang, Malaysia. The role involves ensuring operational deadlines are met, managing lead generation campaigns, and providing top-notch quality assurance on deliverables. Candidates should have a Bachelor's degree, strong Excel skills, and the ability to multitask in a dynamic environment. Excellent organization and communication skills are essential. They offer a flexible work environment alongside benefits that promote career development and wellbeing.

Benefits

Volunteer opportunities

Flexible personal benefits

Company-funded private medical cover

Strong wellbeing support

Qualifications

• Bachelor’s degree is required.
• Strong working knowledge of Excel, proficient in standard MS Office programs.
• Confident personality that can quickly learn new technologies.

Responsibilities

• Ensure operational deadlines are met to keep campaigns on track.
• Effectively communicate with internal departments for campaign success.
• Manage behind-the-scenes aspects of lead generation campaigns.

Skills

Strong working knowledge of Excel

Strong organization & communication skills

Ability to multi-task in a dynamic environment

Attention to details

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Company Description

Do you want to develop your career and make an impact in the fast‑growth, fast‑moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world‑shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world‑class practitioners – over 2,000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business‑to‑business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, accelerating growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology‑specific websites and more than 50 million permissioned first‑party audience members, Informa TechTarget has a unique understanding of technology markets.

Underpinned by those audiences and their data, we offer expert‑led, data‑driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients, including trusted information, intelligence, advertising, custom content, and intent and demand generation.

Job Description

This role will be based at Menara Skymind.

We are looking for a Campaign Fulfilment Manager to join our Campaign Operations team.

Essential Job Functions

• Ensure that operational deadlines are met on a daily and weekly basis to keep campaigns on track.
• Effectively communicate with internal departments to help ensure the success of campaigns.
• Manage all behind the scenes aspects of lead gen campaigns.
• Troubleshoot campaign delivery and technical issues.
• Format, sort and record data to conform to corporate standards and customer requirements.
• Upload data to various web portals and/or FTP sites, repair and resubmit records as needed, track totals.
• Provide top‑notch quality assurance on all outgoing client deliverables.
• Take on additional projects as the need arises.
• Develop knowledge of our core product offerings, audience selection, email marketing tactics and clients.

Roles and Responsibilities

• Select and distribute deliveries to customers on a weekly basis.
• Provide excellent quality assurance to ensure all outgoing deliveries are what the customer ordered and in the appropriate format.
• Troubleshoot any client issues.
• Provide ad‑hoc customer support related to customer inquiries, customized reporting, banishments.
• Monitor progress of campaigns, ensuring we are pacing well and/or able to hit end dates/end of quarter forecasts.
• Backend system management – ensure all systems are kept up to date in real time.
• Identify any potential issues to Team Leads related to delivery of campaigns, including customer issues.
• Manage internal ticketing queue by responding to all Customer Management inquiries related to templates, pacing, banishments, client requests, etc. Ensuring we turn ticket around within 24 hours.
• Responsibility for uploading deliveries into our customers’ various 3rd‑party lead management systems, ensuring that system is accurate, bubbling up any issues regarding filtering, rejections, etc.

Qualifications

Knowledge, skills and abilities required:

• Bachelor’s degree is required.
• Strong working knowledge of Excel (in addition to proficiency in standard MS Office programs).
• Ability to multi‑task in a highly dynamic, fast‑paced environment with strong attention to details.
• Confident personality that can quickly learn new technologies, applications and processes.
• Strong organization & communication skills.
• Must have the ability to handle multiple deadlines and projects.

Additional Information

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodation to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Benefits

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company‑funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.