Campaign Fulfillment Manager

Informa Plc; George Town; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A leading B2B technology firm located in Penang is seeking a Campaign Fulfilment Manager to join the Campaign Operations team. This role involves ensuring operational deadlines are met, managing lead generation campaigns, and troubleshooting issues to guarantee successful delivery. Candidates should possess a Bachelor's degree and strong Excel skills, along with excellent organizational and communication capabilities. The firm emphasizes a collaborative environment while supporting work from home flexibility.

Benefits

Annual leave and birthday leave

Flexible personal benefits

Recognition programs

Support for career development

Qualifications

• Strong working knowledge of Excel and MS Office programs.
• Ability to multi-task in a dynamic, fast-paced environment.
• Confident personality that quickly learns new technologies.

Responsibilities

• Ensure operational deadlines are met for campaigns.
• Manage behind the scenes aspects of lead gen campaigns.
• Troubleshoot campaign delivery and technical issues.

Skills

Knowledge of Excel

Multi-tasking

Strong organization skills

Communication skills

Education

Bachelor’s degree

Tools

MS Office

Job description

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn.

Job Description

This role will be based at Menara Skymind.

We are looking for a Campaign Fulfilment Manager to join our Campaign Operations team.

Essential Job Functions

• Ensure that operational deadlines are met on a daily and weekly basis to keep campaigns on track
• Effectively communicate with internal departments to help ensure the success of campaigns
• Manage all behind the scenes aspects of lead gen campaigns
• Troubleshoot campaign delivery and technical issues
• Format, sort and record data to conform to corporate standards and customer requirements
• Upload data to various web portals and/or ftp sites, repair and resubmit records as needed, track totals
• Provide top notch quality assurance on all outgoing client deliverables
• Take on additional projects as the need arises
• Develop knowledge of our core product offerings, audience selection, email marketing tactics and clients

Roles and Responsibilities

• Select and distribute deliveries to customers on a weekly basis
• Provide excellent quality assurance to ensure all outgoing deliveries are what the customer ordered and in the appropriate format
• Troubleshooting any client issues
• Provide ad hoc customer support related to customer inquiries, customized reporting, banishments
• Monitor progress of campaigns, ensuring we are pacing well and/or able to hit end dates/end of quarter forecasts
• Backend system management – ensure all systems are kept up to date in real time
• Identify any potential issues to Team Leads related to delivery of campaigns, including customer issues
• Manage internal ticketing queue by responding to all Customer Management inquiries related to templates, pacing, banishments, client requests, etc. Ensuring we turn ticket around within 24 hours
• Responsibility for uploading deliveries into our customers various 3rdparty lead management systems. Ensuring that system is accurate, bubbling up any issues regarding filtering, rejections, etc.

Qualifications

Knowledge, skills and abilities required:

• Bachelor’s degree is required
• Strong working knowledge of Excel (in addition to proficiency in standard MS Office programs)
• Ability to multi-task in a highly dynamic, fast-paced environment with strong attention to details
• Confident personality that can quickly learn new technologies, applications and processes
• Strong organization & communication skills
• Must have the ability to handle multiple deadlines and projects

Additional Information

We believe that great things happen when people connect face-to-face. That\'s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world