Call Centre Agent (Travel Service)

Sinergia Talents; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Malaysia is seeking candidates to handle inbound and outbound calls, delivering excellent service for travelers. The ideal applicant will have strong English communication skills and at least 6 months of experience in customer service. Responsibilities include resolving customer complaints and maintaining accurate records. This role demands a shift-based schedule, including nights and weekends. Training is provided for candidates from related industries.

Qualifications

• Minimum 6 months to 1 year experience in Customer Service or Call Centre is mandatory.
• Comfortable working in a shift-based schedule.
• Experience in insurance or travel industries is advantageous.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information and solutions to customer inquiries.
• Manage and resolve customer complaints efficiently.
• Accurately record customer interactions and update systems.
• Ensure high-quality service standards and maintain satisfaction.

Skills

Excellent command of English

Strong communication skills

Problem-solving ability

Customer-first mindset

Education

SPM and above

Job description

Job Overview

This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.

Key Responsibilities

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
• Provide accurate information, assistance, and solutions to customer inquiries related to travel services.
• Manage and resolve customer complaints or issues efficiently.
• Accurately record customer interactions and update relevant systems.
• Ensure high-quality service standards and maintain customer satisfaction.
• Work on rotational shifts, including nights, weekends, and public holidays.

Requirements

• Excellent command of English (spoken and conversational) required to handle both local and foreign customers.
• Minimum 6 months to 1 year experience in Customer Service or Call Centre (mandatory).
• Education: SPM and above.
• Candidates from insurance or travel industries are an advantage (training provided).
• Must be comfortable working in a shift-based schedule.
• Strong communication skills, problem-solving ability, and customer-first mindset.