Call Centre Agent, Japanese speaker (Immediate Hiring)

TRANSCOSMOS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading call centre provider in Malaysia is seeking a Japanese-speaking Call Centre Agent for immediate hiring. You will serve as the primary point of contact for customers, ensuring exceptional service. The ideal candidate will have a Diploma or higher and at least six months of call centre experience. Competitive salary of MYR 8000-MYR 9000 is offered, along with opportunities for process improvement and achieving performance targets.

Qualifications

• Minimum 6 months of experience in call centre customer service is preferred.
• Candidates without relevant experience but with willingness to learn are encouraged.

Responsibilities

• Provide timely and accurate responses to customer inquiries via various channels.
• Address and resolve customer complaints effectively.
• Identify and escalate complex issues to appropriate departments.
• Document customer interactions in the CRM system.
• Continuously seek process improvements for better service.
• Achieve individual and team performance goals.

Skills

Excellent Communication

Strong Problem-Solving

Calm Under Pressure

Detail-Oriented

Education

Diploma or higher in any field

Job description

Call Centre Agent, Japanese speaker (Immediate Hiring)

As a Call Centre Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues and providing accurate information, all while maintaining a positive and professional demeanour.

B. Key Responsibilities

• Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
• Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
• Escalate Complex Issues: Identify and elevate complex or unresolved issues to appropriate departments or senior staff for further resolution.
• Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
• Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
• Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

C. Qualifications

Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.

Experience: Minimum 6 months of experience in call centre customer service is highly preferred. Candidates without relevant experience but with strong willingness to learn are also encouraged to apply.

Skills

• Excellent Communication: Proficient in verbal and written communication in English.
• Strong Problem‑Solving: Ability to effectively address and resolve customer issues.
• Calm Under Pressure: Maintains professionalism and composure in challenging situations.
• Detail‑Oriented: Meticulous with attention to detail and a commitment to continuous learning.

D. Other Details

Intake: Mid November

Salary: MYR 8000‑MYR 9000

Application Questions

• What’s your expected monthly basic salary?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following languages are you fluent in?
• Which of the following types of qualifications do you have?
• Have you worked in a call centre before?
• Do you have customer service experience?
• How would you rate your Japanese language skills?