Cafe Customer Experience Specialist

Dome Cafe; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A popular local cafe in Johor Bahru invites applications for a position involving excellent customer service. The role requires warmly welcoming guests, accurately ordering through the POS system, and serving food and beverages promptly. Attention to customer satisfaction is key, alongside professionalism in handling transactions. Join a dynamic team committed to a customer-first experience in a supportive environment.

Responsibilities

• Provide excellent customer service with a customer-first attitude.
• Welcome and greet guests warmly; ensure they feel comfortable and well-attended.
• Share menu highlights, promotions, and make genuine recommendations.
• Take customer orders accurately and key them into the POS system.
• Serve food and beverages promptly and professionally.
• Monitor guest experience and ensure satisfaction with service, food, and environment.
• Respond politely and promptly to customer requests.
• Process payments, handle cash/credit transactions (where applicable).
• Maintain good attendance, punctuality, and professionalism.

Job description

A popular local cafe in Johor Bahru invites applications for a position involving excellent customer service. The role requires warmly welcoming guests, accurately ordering through the POS system, and serving food and beverages promptly. Attention to customer satisfaction is key, alongside professionalism in handling transactions. Join a dynamic team committed to a customer-first experience in a supportive environment.