Business Transformation Specialist

Accenture PLC; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Accenture PLC in Malaysia seeks a dynamic leader to drive Software & Platform Transformation, applying Lean Six Sigma to deliver future-ready operations. You will partner with senior client leaders to define transformation roadmaps, leverage RPA and AI/ML, and build robust data ecosystems for process intelligence and automation across engagements.

You will develop end-to-end value streams and journey maps, identify pain points, and guide cross-functional teams to measurable business outcomes in

Qualifications

• Lean Six Sigma Green Belt certified and hands-on project portfolio.
• Experience with data-driven transformation and process intelligence.
• Proven ability to engage with C-level stakeholders and deliver value.

Responsibilities

• Manage Software & Platform Transformation initiatives.
• Drive transformation solutions for retained and outsourced client ops.
• Create end-to-end transformation solutions for Future Ready Operations.
• Maintain a strong proposal pipeline with stakeholder engagement.
• Advance digital, data-driven, intelligent operations using automation.
• Draw data and insights from client engagement and industry knowledge.
• Develop end-to-end Value Stream Maps and Customer Journey Maps.
• Identify pain points and opportunities for automation and improved CX.
• Engage with senior leadership to co-create transformation roadmaps.

Skills

Lean Six Sigma Green Belt

Statistical analysis

Process improvement

Leadership

Education

Bachelor’s degree in engineering, Business Administration, Finance, or related field

Tools

Minitab

RPA

AI/ML Cognition

BPM platforms

Job description

Role Overview

Accenture’s Business Transformation team drives Digital and Process Transformation, delivering impactful business outcomes through technology and domain-led solutions.In this role, you will lead process transformation initiatives within the Software & Platform domain, applying Lean and Six Sigma methodologies to eliminate waste and reduce variation. Expertise in statistical analysis and process improvement using tools like Minitab is essential.You will contribute to the Reinvented Operations journey, combining data, technology, people, and intelligence to enable agile decision-making and unlock business outcomes at scale.We seek dynamic leaders who think creatively and collaborate effectively with cross-functional teams to drive innovation and transformation.

Job Description

• Responsible for managing the Software & Platform Transformation.
• Drive Business Transformation solutions for clients for their retained and outsourced organization.
• Creating customer engaging solutions focusing on end-to-end transformation, resulting in “Future Ready” Operations.
• Maintain a strong pipeline of proposals through enhanced stakeholder experience and delivering business outcomes.
• Accelerate the journey to digital, data-driven, intelligent operations by bringing together the best innovative digital technologies, process, and industry expertise.
• Draw data and insights from client engagement, industry, and business process expertise
• Develop comprehensive end-to-end Value Stream Maps and Customer Journey Maps to visualize current-state processes,
• Identify pain points, and uncover opportunities for improvement, automation, and enhance customer experience across the Software & Platform Industry chain.

We are seeking a dynamic professional to:

• Engage with Senior Leadership: Collaborate with senior client leaders to co-create Transformation Roadmaps, define Target Operating Models (TOM), and identify opportunities to optimize tactical value while aligning transformation initiatives with strategic business objectives.
• Drive Agentic and Automation Strategies: Lead discussions on leveraging RPA, Cognition (AI/ML), and automation as strategic enablers, while addressing organizational structure, governance models, RACI matrices, roles, process evaluation, and integration with BPM, platforms, and point solutions.
• Conduct Due Diligence: Serve as a trusted advisor to internal and external stakeholders, designing and building robust ecosystems for data mining, process intelligence, and transformation enablement.
• Enable Intelligent Software & Platform Operations: Drive work orchestration through flexible operating models, automation, and an agile, digitally empowered workforce.
• Solutioning and Innovation: Lead process improvements and transformations in Insurance Operations, collaborating across Accenture’s digital ecosystem and partners, and bringing solutions to life through demos and innovation labs.

Job Qualifications

• Bachelor’s degree in engineering, Business Administration, Finance, or a related field.
• 7 - 10+ years of proven experience in Operations Transformation, Consulting, and Digital Transformation.
• Prior experience in an Operations Excellence environment with proven ability to drive the execution Digital Excellence 2.0 initiatives, engaging directly with C-level stakeholders, a strong focus on billability, strategic outcomes, and value realization.
• At least Lean Six Sigma Green Belt certification is mandatory , with hands-on experience using Minitab and a portfolio of successfully completed transformation projects demonstrating statistical and analytical rigor

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.