Business Systems Analyst

Sandisk; Simpang Ampat; On-site; MYR 90,000 - 130,000; Full time

Job summary

Sandisk seeks a Business Systems Analyst to lead endpoint management, OS patching, and manufacturing IT initiatives. You will collaborate with Manufacturing, Engineering, Cybersecurity, and Global IT to keep endpoints secure, compliant, and efficient across factory locations.

The role requires a Bachelor's degree and 5+ years in endpoint management or IT operations, with experience in manufacturing or semiconductor environments.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related discipline.
• Equivalent combinations of education, certifications, and relevant work experience may be considered.
• Minimum 5 years of experience in endpoint management, desktop engineering, IT operations, or enterprise support environments.
• Experience supporting manufacturing, semiconductor, or industrial environments preferred.
• Experience administering endpoint management platforms (ManageEngine Endpoint Central, Intune, SCCM).

Responsibilities

• Lead endpoint management and governance for manufacturing IT environments.
• Manage endpoint lifecycle activities including provisioning, deployment, and retirement.
• Oversee OS patching and vulnerability remediation for manufacturing endpoints.
• Develop endpoint compliance dashboards and performance metrics.
• Coordinate with cross-functional teams for project delivery and continuous improvement.
• Ensure inventory accuracy and asset lifecycle management for manufacturing IT assets.

Skills

Endpoint Management

OS Patch Management

Asset Management

Stakeholder Management

Project Management

Education

Bachelor's Degree in IT/CS/Engineering

Tools

ManageEngine Endpoint Central

Microsoft Intune

SCCM

Active Directory

PowerShell Scripting

Job description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Description

Job Summary

The Business Systems Analyst is responsible for leading endpoint management, workplace technology services, and manufacturing IT operational initiatives that support factory productivity and business continuity. This role serves as the subject matter expert for endpoint lifecycle management, operating system compliance, security patching, inventory and asset management, manufacturing desktop services, and endpoint-related projects.

The incumbent works closely with Manufacturing, Engineering, Production, Cybersecurity, Infrastructure, and Global IT teams to ensure endpoint environments remain secure, compliant, standardized, and operationally effective across factory and business locations.

Education

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Equivalent combinations of education, professional certifications, and relevant work experience may be considered.

Experience

• Minimum 5 years of experience in endpoint management, desktop engineering, IT operations, or enterprise support environments.
• Experience supporting manufacturing, semiconductor, or industrial environments is preferred.
• Experience administering endpoint management platforms such as ManageEngine Endpoint Central, Microsoft Intune, or Microsoft Endpoint Configuration Manager (SCCM).
• Experience leading infrastructure, compliance, system deployment, or workplace technology projects.
• Experience managing stakeholders and coordinating cross-functional initiatives.

Key Responsibilities

Endpoint Management & Compliance:

• Administer and support ManageEngine Endpoint Central.
• Manage endpoint lifecycle activities including provisioning, deployment, maintenance, upgrades, and retirement.
• Ensure manufacturing endpoints comply with corporate security standards, operating system requirements, and regulatory policies.
• Lead operating system lifecycle initiatives, including End-of-Life (EOL) remediation planning, operating system upgrades, and compliance monitoring.
• Develop and maintain endpoint compliance dashboards, reports, and performance metrics.
• Manage endpoint agent health, software deployment, inventory reconciliation, and compliance reporting.

Operating System & Security Patching:

• Lead monthly Windows operating system patching activities for manufacturing endpoints.
• Coordinate testing, validation, deployment, and post-implementation monitoring of cumulative security updates.
• Work with Cybersecurity and Infrastructure teams to address vulnerabilities and remediation requirements.
• Monitor patch compliance performance and ensure remediation targets are achieved within defined timelines.
• Investigate and resolve patch deployment failures, compliance exceptions, and system stability issues.
• Support vulnerability management and endpoint hardening initiatives.

Inventory & Asset Management:

• Manage and maintain the inventory of manufacturing IT assets, including desktops, industrial PCs, tablets, scanners, printers, and related peripherals.
• Ensure all endpoint assets are accurately recorded and maintained within enterprise inventory and asset management systems.
• Perform asset tracking, reconciliation, auditing, and lifecycle management activities.
• Monitor hardware refresh schedules, warranty status, asset utilization, and retirement planning.
• Maintain inventory readiness for new production lines, equipment deployments, technology refreshes, and factory expansion projects.
• Generate inventory, compliance, and asset lifecycle reports for management and audit purposes.
• Ensure endpoint inventory data remains accurate, complete, and aligned with corporate governance requirements.

Manufacturing Desktop Services:

• Deployment and configuration of new manufacturing desktops, industrial PCs, and related endpoint devices.
• Establish and maintain standard operating system images, endpoint configurations, and deployment procedures.
• Support manufacturing equipment integration and workstation readiness activities.
• Coordinate desktop deployment activities for factory expansion, production line setup, and business growth initiatives.
• Ensure endpoint standards align with operational, cybersecurity, and business requirements.
• Support hardware refresh, migration, and technology modernization programmes.

Project Management & Delivery:

• Lead endpoint-related infrastructure and workplace technology projects.
• Develop project plans, schedules, implementation strategies, and risk mitigation plans.
• Coordinate project activities across business units, vendors, factory teams, and global IT teams.
• Manage project deliverables to ensure successful and timely completion.
• Support disaster recovery, business continuity, and operational readiness initiatives.
• Drive automation, standardization, and process improvement efforts across endpoint management services.

Operational Governance & Continuous Improvement:

• Develop and maintain endpoint management standards, operational procedures, and technical documentation.
• Establish governance processes for endpoint compliance, asset management, patching, and lifecycle management.
• Perform root cause analysis for recurring operational issues and implement corrective actions.
• Identify opportunities to improve automation, operational efficiency, and service delivery.
• Support internal audits, cybersecurity assessments, compliance reviews, and governance activities.

Working Hours & Operational Support Requirements

• This position primarily operates during normal business hours.
• Provide leadership and coordination for business-critical endpoint management, compliance, and workplace technology services.
• Support planned maintenance, operating system upgrades, security patch deployments, and project implementations outside normal business hours when required.
• Be available to provide after-hours support during major incidents, cybersecurity remediation activities, factory shutdowns, and critical operational events.
• Participate in weekend, public holiday, and off-hours implementation activities as necessary to minimize production impact.

Technical Skills

• Endpoint & Device Management
• ManageEngine Endpoint Central
• Software Deployment and Distribution
• Endpoint Compliance Management
• Asset and Inventory Management
• Operating System Migration and Upgrade Planning
• Operating System Lifecycle Management
• Basic Networking Concepts and Troubleshooting

Security & Compliance

• Security Patch Management
• Endpoint Hardening
• Endpoint Compliance Monitoring
• EOL Remediation Planning

Infrastructure Technologies

• Active Directory
• PowerShell Scripting
• Basic Networking Concepts
• Endpoint Monitoring Tools

Operational Knowledge

• ITIL Framework
• Incident Management
• Problem Management
• Change Management
• Release Management
• Project Management
• Risk Management
• Asset Lifecycle Management

Leadership & Behavioral Competencies

• Strong analytical and problem-solving skills.
• Proven project management and organizational capabilities.
• Excellent stakeholder management and communication skills.
• Strong customer service orientation and sense of ownership.
• Ability to influence and collaborate across multiple teams and organizational levels.
• Strong attention to detail and commitment to compliance and operational excellence.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Continuous improvement mindset with a focus on operational efficiency and automation.

Key Performance Indicators (KPIs)

• Endpoint Compliance Rate
• Windows Operating System EOL Compliance
• Monthly Security Patching Compliance Rate
• Endpoint Health and Availability
• Inventory Accuracy and Asset Reconciliation Compliance
• Asset Lifecycle Management Effectiveness
• New Machine Deployment Lead Time
• Vulnerability Remediation Performance
• Project Delivery Success Rate
• Audit and Compliance Results
• Customer Satisfaction (CSAT)
• Reduction of Endpoint-Related Incidents
• Manufacturing Operational Support Effectiveness

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidate can successfully navigate our careers website and our hiring process. Please contact us at [e-mail] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.