Business Support, Facilities Support

Jones Lang LaSalle Incorporated; Penang; On-site; MYR 100,000 - 167,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a Senior Facility Officer to oversee on-site facilities operations in Bayan Lepas and Kulim, Malaysia. You will coordinate with clients, vendors and internal teams to ensure services meet SLA and budget requirements.

The role requires strong leadership, vendor management and proactive cost-control initiatives while ensuring safety and regulatory compliance. On-site, 24/7 emergency support and continuous improvements are expected as part of daily

Qualifications

• Min. Diploma in engineering, facilities management or 5 years’ experience in facilities, property management, hospitality or related field.
• Experience working in building management is an added advantage.
• Strong organizational and time-management skills.

Responsibilities

• Communicating with clients about project expectations and goals.
• Managing site facilities operations and 24/7 emergency support.
• Vendor management and procurement to ensure SLA compliance.
• Ensure compliance with regulations and Client Management SLA.
• Develop and implement cost-reduction and efficiency initiatives.

Skills

Management

Organizational skills

Meeting deadlines

Interpersonal skills

Education

Diploma in engineering / facilities management

Job description

Senior Facility Officer: Job Description

• Communicating with clients or employers about project, event or tasks expectations and goals.
• Collaborating with clients or employers, finance teams and other team members on budgeting and allocating funds.
• Delegating tasks to appropriate team members
• Managing deadlines and progress across the team to ensure the project is delivered on time and on budget.
• Organizing third-party providers and vendors to deliver elements that can’t be produced in-house.
• Overseeing the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards.
• Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success.
• Establish Building Employment Services Operational procedures and roll out for site staff
• Responsible for delivery of services in accordance with Client Management SLA
• Preparing Draff of CCR for any additional cost related with additional scope coverage.
• Facilities Management.
• Senior Facility Officer must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.
• Responsible for Site Facilities Operation.
• Establish Building Employment Services Operational procedures and roll out for site staff
• Responsible for delivery of services in accordance with Client Management SLA
• Ensure compliance with all governmental regulations
• Initiative strategies to reduce the Building Operation repair cost.
• Manage all in house/contract vendors to carry out the job as per SLA.
• Initiate and maintain Preventive Management Program
• Responsible on the follow up BAC/AR closure as per SLA
• Operation improvement. (To manage day to day operation and issues arise)
• Execute Improvement Project and coordinating with contractors/vendors.
• Client/Stakeholder Management
• Manage the key client team representatives effectively to ensure that expected service levels are achieved
• Build strong working relationships with key client representatives.
• Coordinate with stakeholders to ensure smooth delivery of programs and procedures
• Procurement & Vendor Management
• Review the service practices of in house/contractors to deliver quality work practices and documentation.
• Risk Management
• Protect the health and safety of staff and others.
• Ensure compliance with JLL programs and audit programs
• Site Operations Plan and take responsibility for smooth operations of all Civil works pertaining to the facility 24/7
• Emergency call support and site attendance is required
• Manage building scope and projects to ensure the quality and deliverables within the stipulated time.
• Develop and implement innovation programs and processes that reduce costs, increase productivity and savings.
• Achieve Key Performance Indicators and Service Level Agreement Targets
• Emergency Call Out Stand by 24*7 for all emergency call outs prepare incident reports.
• Coordinate appropriate action for rectification including preliminary analysis of fault

Education and Experience

Min. Diploma in engineering, facilities management /or 5 years’ experience in facilities, property management, hospitality or related field. Experience working in building management will be an added advantage.

Skills and Competency

Excellent management and organizational skills, and good at meeting deadlines. Good Interpersonal skills

Location: On-site –Bayan Lepas, Malaysia, Kulim, Malaysia

About JLL

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.