Business Support

IFB International Freightbridge France; Klang City; On-site; MYR 30,000 - 40,000; Full time

Job summary

Une entreprise de logistique cherche à embaucher un Coordinateur pour soutenir les opérations commerciales. Vous serez responsable de la communication avec les clients, de la gestion des requêtes et de la collaboration avec les équipes. Le candidat idéal possède un diplôme en Logistique, au moins 3 ans d'expérience et d'excellentes compétences en communication. Nous offrons une culture de travail passionnée et des opportunités de développement professionnel.

Benefits

Programmes de formation interne

Culture de travail innovante

Avancement de carrière

Qualifications

• Au moins 3 ans d'expérience dans le secteur de la logistique ou du fret.
• Capacité à interagir avec des personnes de diverses cultures.
• Connaissances en informatique.

Responsibilities

• Communiquer avec les clients et répondre à leurs questions.
• Collaborer avec les équipes marketing et produit.
• Gérer les demandes et plaintes des clients concernant la livraison.

Skills

Excellentes compétences en communication

Multitâche

Service client positif

Compétences en gestion des processus logistiques

Education

STPM/Certification Professionnelle/Diplôme en Logistique

Tools

MS Office

Job description

Ces tâches vous attendent

You will be assisting to coordinate personnel and processes to achieve the effective communication, negotiation, customer-oriented approach and distribution of goods to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

Key Responsibilities

• Communicating with customers, making outbound calls to potential customers, and following up on leads Understanding customers' needs and identifying sales opportunities
• Answering potential customers' questions and sending additional information per email. Routing qualified opportunities to the appropriate sales executives for further development and closure
• Collaborate with the marketing and product teams to align strategies and optimize business opportunities
• Handle customers’ inquiries, requests, and complaints related to delivery, billing statements preparations and validations
• Work in a small, harmonized team and cover all aspects of the sales and operation process
• Other ad-hoc tasks, urgent duties and projects as well as assignments

Ce que vous apportez

• Candidate must possess at least a STPM/Professional Certification/Diploma, preferably major in Logistics, Supply Chain Management, Business Management and/or Marketing. Fresh graduates are encouraged to apply
• Minimum 3 years of relevant working experience in logistics/ freight forwarding business
• Ability to multitask and track multiple processes throughout the supply chain
• Excellent communicator with the ability to interact and deal with different people of diverse cultures
• Positive customer service skills with an ability to communicate eloquently and effectively
• Proficient in MS Office and computer knowledge

Ce que nous vous offrons

• Inhouse training and upskilling programs
• Passionate, innovative and energetic work culture
• Career development, advancement and growth potential