Business Support

IFB International Freightbridge; Hulu Kelang; On-site; MYR 30,000 - 40,000; Full time

Job summary

A logistics company in Hulu Kelang is seeking a Business Support candidate to manage daily operations and customer interactions. The ideal applicant will have at least 3 years of experience in logistics or freight forwarding and possess excellent communication skills. With opportunities for career development and a vibrant work culture, this role is perfect for self-driven individuals eager to contribute to a team. Interested candidates should apply with an updated resume and cover letter.

Benefits

In-house training and upskilling programs

Innovative and energetic work culture

Career development opportunities

Qualifications

• Minimum 3 years of relevant working experience in logistics/freight forwarding business.
• Ability to interact with diverse cultures.
• Fresh graduates are encouraged to apply.

Responsibilities

• Execute and facilitate the daily operations of the company.
• Communicate with customers and follow up on leads.
• Collaborate with marketing and product teams.

Skills

Multitasking

Customer service skills

Communication

Education

STPM/Professional Certification/Diploma in Logistics/Supply Chain Management/Business Management/Marketing

Tools

MS Office

Job description

Business Support

As the Business Support you will be responsible to execute and facilitate the daily operations of the company.

Location

Kuala Lumpur (Port Kelang), Malaysia

Posted

10 July 2025

Key Responsibilities

• Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email. Routing qualified opportunities to the appropriate sales executives for further development and closure.
• Collaborate with the marketing and product teams to align strategies and optimize business opportunities.
• Handle customers’ inquiries, requests, and complaints related to delivery, billing statements preparations and validations.
• Work in a small, harmonized team and cover all aspects of the sales and operation process.
• Other ad-hoc tasks, urgent duties and projects as well as assignments.

What You Bring

• Candidate must possess at least a STPM/Professional Certification/Diploma, preferably major in Logistics, Supply Chain Management, Business Management and/or Marketing. Fresh graduates are encouraged to apply.
• Minimum 3 years of relevant working experience in logistics/freight forwarding business.
• Ability to multitask and track multiple processes throughout the supply chain.
• Excellent communicator with the ability to interact and deal with different people of diverse cultures.
• Positive customer service skills with an ability to communicate eloquently and effectively.
• Proficient in MS Office and computer knowledge.

What We Offer

• Inhouse training and upskilling programs.
• Passionate, innovative and energetic work culture.
• Career development, advancement and growth potential.

Join our team and be a part of an exciting journey to success!

If you are a self-driven individual with a passion for business development and believe you have what it takes to contribute to the success of our company, we would love to hear from you. Please send us your updated resume and a compelling cover letter explaining why you are the perfect fit for this role.

Apply via E-Mail