Business Product Management (ShopeePay)

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Kuala Lumpur seeks an experienced Product Manager to oversee the end-to-end management of product features. Candidates should have 3-5 years of experience, strong bilingual communication skills in English and Malay, and the ability to adapt in a rapidly changing environment. This role is key in driving product innovation and efficiency within the team.

Qualifications

• 3-5 years of product management experience in financial services or tech.
• Hands-on experience with launching product features.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage end-to-end product features and process evaluations.
• Work with cross-functional teams to develop test cases.
• Conduct User Acceptance Testing (UAT) for functions.

Skills

Product management experience

Adaptability to changing requirements

English proficiency

Malay proficiency

Detail-oriented

Critical thinking

Team player

Job description

Job Description

• Manages end to end of product features covering conceptualization, design, enhancements, roll-out, post-deployment monitoring, and evaluation against the product development process.
• Analyze, align and evaluate business requirements, feasibility and value of feature requests with both business and regional product teams in Singapore and Shenzhen to deliver a comprehensive and accurate Business Requirement Document (BRD).
• Ensure smooth, timely, and impactful executions, continuous improvement in product management ways of working, promote innovation and growth within the team, and drive continuous process optimizations within the organization.
• Perform User Acceptance Test (UAT) for newly implemented functions and identify and propose ways to constantly improve UAT efficiency.
• Work with cross-functional teams to develop and execute test cases based on the business requirements.
• Provide prompt updates on testing progress and clear escalation of potential risks to test completion.
• Provide comprehensive documentation of test cases, test results and defect management for the required sign offs.
• Plan test schedules, manpower/tester requirements, setup and configuration prior to test implementation.
• Manage overall schedule, report risks and issues.
• Design training materials for the affected business teams and conduct feature briefings.
• Report bugs and errors to other product managers and development teams promptly for investigation, and ensure close monitoring of defect resolution and retest.
• Respond to system related queries, perform troubleshooting, and propose solutions to the reported issues.

Requirements

• At least 3-5 years of product management experience in financial services companies, or leading tech companies in a related industry.
• Hands-on experience with launching and managing new product features and ability to adapt to changing project requirements and thrive in a fast-paced environment.
• Well versed in both English and Malay, both written. Able to communicate technical information effectively.
• Detail-oriented, highly proactive; critical thinker; has a growth mindset; and a team player.
• Previous experience in the payments industry or a closely related field is an advantage.