Business Process Re-engineering Manager

OSK Holdings Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services firm in Kuala Lumpur is seeking a visionary Business Process Re-engineering Manager to lead transformation initiatives that drive agility and efficiency. This role requires a strategic thinker with a Bachelor's degree and at least 8 years of experience in process re-engineering. The candidate will champion business process transformation, collaborate with teams, and apply methodologies like Lean and Six Sigma to achieve measurable outcomes. Competitive salary and dynamic work environment offered.

Qualifications

• Minimum 8 years of experience in process re-engineering, operational excellence, or transformation roles.
• CBPRP and/or Six Sigma (Green/Black Belt) certification is highly desirable.
• Proficiency in process design tools and data analytics platforms.

Responsibilities

• Lead business process transformation across departments to align with strategic goals.
• Conduct diagnostics to uncover inefficiencies and improvement opportunities.
• Collaborate with teams to enhance workflows and customer experience.
• Define performance metrics for re-engineered processes.

Skills

Process re-engineering

Operational excellence

Change leadership

Stakeholder engagement

Data analytics

Education

Bachelor’s degree in Business Administration, Engineering, or related field

Tools

Lean

Six Sigma

Job description

Are you passionate about transforming the way organizations operate? We are looking for a visionary Business Process Re‑engineering Manager to lead transformation initiatives that drive agility, efficiency, and customer‑centricity. This role is ideal for a strategic thinker and hands‑on leader who thrives in dynamic environments and is committed to unlocking business value through innovative process design and optimization.

Key Responsibilities

• Champion and lead end‑to‑end business process transformation across departments, aligning operations with strategic goals and future‑ready capabilities.
• Conduct deep‑dive diagnostics including process mapping, gap analysis, and root cause identification to uncover inefficiencies and improvement opportunities.
• Collaborate with cross‑functional teams to reimagine workflows, procedures, and systems that enhance productivity and customer experience.
• Define and track performance metrics to measure the success and sustainability of re‑engineered processes.
• Facilitate design thinking workshops, change labs, and training sessions to embed a culture of innovation and continuous improvement.
• Ensure all transformation efforts are aligned with regulatory standards, risk frameworks, and strategic priorities.
• Develop compelling business cases and transformation roadmaps for senior leadership, articulating value creation and impact.
• Apply structured methodologies such as Lean, Six Sigma, and Business Process Re‑engineering to drive data‑driven decision‑making and scalable solutions.
• Stay ahead of the curve by monitoring emerging trends, technologies, and best practices in process excellence and digital transformation.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Engineering, or related field.
• Minimum 8 years of experience in process re‑engineering, operational excellence, or transformation roles.
• CBPRP and/or Six Sigma (Green/Black Belt) certification is highly desirable.
• Proven success in leading complex transformation programs and re‑engineering initiatives with measurable outcomes.
• Proficiency in process design tools and data analytics platforms.
• Exceptional communication, stakeholder engagement, and change leadership skills.
• Ability to manage multiple initiatives and drive results in fast‑paced, matrixed environments.

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