Business Process Owner : Warehouse & Logistic

GN Group; Kulai; On-site; MYR 70,000 - 90,000; Full time

Job summary

A logistics and supply chain company in Kulai, Malaysia, is looking for a Business Process Owner to oversee ERP processes. The ideal candidate will have a Bachelor's Degree, at least 3 years of experience in business process management, and strong skills in stakeholder coordination and change management. Proficiency in D365FO and relevant ERP certifications will be beneficial. The role involves mapping processes, ensuring strategic alignment, and providing support for post-implementation process management.

Qualifications

• 3 or more years of experience in business process management, preferably in an ERP environment.
• Relevant Microsoft ERP certifications are a plus.
• Proficiency in English, including speaking, writing, understanding, and reading.

Responsibilities

• Define and document the scope and objectives of processes.
• Ensure processes align with the organization's strategic goals.
• Map out current and future business processes.
• Oversee testing and validation of new processes.
• Provide ongoing support and troubleshooting for processes after implementation.

Skills

Business process management

Stakeholder coordination

Change management

Data analysis

Customer satisfaction

Leadership

Education

Bachelor's Degree/Diploma

Tools

Business intelligence tools

D365FO

Job description

Business Process Owner : Warehouse & Logistic

The ERP APAC Business Process Owner (BPO) is responsible for the overall success and performance of a specific end-to-end business process and ERP system, ensuring it aligns with company goals and is continuously optimized for efficiency and value. Key responsibilities include defining the process which drives the ERP system, implementing both Process and System improvements. This senior role acts as the ultimate accountable party for the Process and System outcomes, connecting strategic goals with daily operations.

THE TASK

Process Definition and Governance:

Formally define the scope and objectives of a specific process, document its steps, and manage changes or improvements by anyone interacting with it.

Strategic Alignment

Ensure the process is aligned with the organization's broader strategic goals and contributes to business value.

Identify and implement opportunities for process improvement and automation to enhance efficiency and quality.

Stakeholder Co-ordination:

Work with other process owners, subject matter experts, Global Team, and internal teams to ensure smooth handoffs and continuity.

Process Mapping & Validation:

Own the effort to map out current (as-is) and future (to-be) business processes.

Support Change Management:

Assist and/or drive change management initiatives to ensure smooth transition to new processes.

Communicate changes effectively to all stakeholders and provide necessary training.

Decision-Making Authority:

Act as the primary decision-maker for process-related changes within the ERP environment.

Collaborates with functional consultants to ensure business needs are met.

Testing & Validation:

Oversee the testing and validation of new processes and system configurations.

Ensure that all changes are thoroughly tested before implementation

Post Go-Live Support:

Provide ongoing support and troubleshooting for business processes post-implementation.

Monitor process performance and make adjustments as needed

Documentation:

Create and maintain comprehensive documentation for all business processes.

Ensure that documentation is up-to-date and accessible to relevant stakeholders.

Data-Driven Decision Making:

Utilize business intelligence tools to gather and analyze process performance data.

THE PERSON

Possess Bachelor's Degree/Diploma and equivalent

3 or more years of experience in business process management, with at 2 years or more in a similar role within an ERP environment preferred

D365FO

Relevant Microsoft ERP certifications are a plus

Ability to work autonomously and demonstrate high self-motivation.

Strong focus on customer satisfaction and service orientation.

Excellent analytical and communication abilities.

Strong leadership, communication, and people skills are essential for coordinating teams and stakeholders.

Objectivity and flexibility are also key qualities for a process owner.

Proactive approach with a strong drive for achieving performance goals.

Adaptable and a strong commitment to keeping systems operational.

Proficiency in English, including speaking, writing, understanding, and reading.