Business Process Excellence Manager APAC

CMA CGM; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global supply chain solutions provider is seeking a Regional Business Process Excellence (BPE) Manager for the APAC region in Penang, George Town. This role involves driving process standardization, leading strategic projects, and ensuring compliance through training. The ideal candidate will have a focus on continuous improvement within a dynamic work environment. Join us to shape the future of global logistics.

Responsibilities

• Drive business process standardization and sustainability assessments.
• Lead implementation of strategic new-business projects.
• Ensure process compliance through training of team members.
• Monitor operational KPI in terms of quality and productivity.

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Key Responsibilities of the Regional Business Process Excellence (BPE) Manager – APAC

• Drive business process standardization, TCA and sustainability assessment, and continual improvements
• Lead or assist the implementation of strategic / complex new-business-win projects / internal CEVA projects (operational and system aspect)
• Manage business requirements for both Operations and IT systems with customers
• Ensuring process compliance through trainings of fellow BPE team members and Operations team members
• Work with operations to develop and deliver opportunities for improvements with actionable deployment plans
• Support bottom‑up continuous improvement through station level adoption of Lean practices (i.e. KAIZEN)
• Assist in monitoring and analysing Operational KPI (in terms of quality, productivity, compliance)
• Support ground stations and command centres in CEVA Transport Classification Assessment (TCA) implementation
• Ensure maintenance / refreshing of Work Instructions, Standard Operating Procedures, Training slides and process documentations
• Assist in onboarding processes related to new products and businesses

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.